Support to Launch Your PACK & SEND Franchise

Starting a new business is a major step, which is why PACK & SEND provides structured support before launch, throughout your opening period, and into your first year of trading. Our aim is to help new franchise partners build strong local awareness quickly and establish sustainable customer acquisition from day one.

From working closely with our franchise partners alongside running our company-owned service centres, we are familiar with the factors influencing early success for a new service centre. Our comprehensive launch package sets you up with a wealth of support, giving you the greatest chance of success.

Find out more about the support PACK & SEND provides below.

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Before Opening Your Service Centre

Before your service centre launches, our support teams work with you to prepare every aspect of the business, including:

Location selection and lease guidance
Service centre setup and supplier onboarding
Recruitment support and operational planning
An in-depth training programme covering systems, sales, packaging, freight operations, and customer service
Launch preparation and local marketing planning

You’ll also gain access to PACKNET, our operational support platform, alongside proven systems and processes developed across the wider PACK & SEND and Fortidia network.

Launch Marketing Support

Building visibility in your local territory early on is critical, particularly in the first 12 months of trading.

All new PACK & SEND franchise partners contribute an initial £3,000 towards local launch marketing activity. In return, PACK & SEND can provide up to £1,800 in matched marketing support to help accelerate lead generation and brand awareness in your territory.

This additional support may be used across a range of approved local marketing activities, including:

Google Ads and paid search campaigns
Social media advertising
Local business outreach campaigns
Print and direct mail activity
PR and launch promotions
Local SEO and directory visibility

Alongside local activity, franchise partners also benefit from ongoing national brand marketing, centrally managed digital campaigns, website traffic generation, email marketing programmes, and social media support.

Lead Generation and Sales Support

As a PACK & SEND franchise partner, you benefit from an established national brand operating in a growing logistics and specialist shipping sector.

Our central marketing activity is designed to support franchise partners with:

National and local search marketing
SEO and website enquiry generation
Customer review platforms and local listings
Trade and sector-specific campaigns
Email marketing and remarketing activity
Ongoing brand development

During your launch phase, you’ll also receive operational and commercial support from experienced members of the PACK & SEND team to help you build confidence, develop customer relationships, and maximise early trading opportunities.

Ongoing Franchise Partner Support

Support continues well beyond your opening period. As part of the PACK & SEND network, franchise partners benefit from ongoing operational, marketing, and commercial guidance, including:

Regular business performance reviews
Franchise partner workshops and conferences
Dedicated support from experienced field teams
Access to preferred supplier relationships
Continuous development of systems, products, and services
National marketing and brand campaigns
Access to operational resources and benchmarking tools

PACK & SEND forms part of the wider Fortidia and MBE Worldwide group, giving franchise partners the backing of an established international organisation with extensive experience in logistics, ecommerce, shipping, print, and business services.