Support to Launch Your PACK & SEND Franchise

Before Opening Your Service Centre

Our HQ team will work closely to help you:  

• Secure an optimum location – we will assist you in the selection of premises and offer guidance in lease negotiation with landlords/agents. 
• Set up the service centre – we have a pre-opening programme, offer shop fit suppliers, and advise on the organisation of the service centre, as well as supporting with supplier account set–up, inventory, and merchandising. 
• Understand the business model – the early success of your service centre is best facilitated by using our tried and tested business model to the letter, including the systems, tools, and resources available exclusively to PACK & SEND franchise partners. 
• Plan your marketing and sales strategy – it’s important to prepare your business launch in advance of the service centre opening, including your marketing and sales strategies; we can advise you on the best way to do this. 
• Hire the best team – we can assist you in staffing your service centre with an inviting, proactive, and confident team, setting you up with a fantastic support network early on. 
• Learn the ropes – we offer in-depth induction training to you and your team through an eight-week programme. You will be given both classroom and on-site training that familiarises you with the freight industry, packaging techniques, our accounting and operating systems, and successful marketing techniques, so your entire team are experts in the business before your doors open. 

In the First Year

The hardest part of starting a business is STARTING the business! The first few months of trading are crucial in getting your business off the ground, which is why we offer unrivalled support in Year 1.  

All new PACK & SEND franchise partners benefit from: 

• Year 1 Marketing Support Guarantee – In addition to the central marketing programme run by HQ, PACK & SEND matches your first-year marketing spend, promoting your business in your territory on a £ for £ basis. This gives you access to up to £6,000 of additional marketing budget in your first year! 
• Trackable Brand Lead Guarantee – We are so confident in our business and the demand for our services that we guarantee a minimum number of sales leads in your first 12 months of trading. If we don’t deliver, we pay you the profit you would have made. 
• Your own PACK & SEND expert – In your early days of trading, we provide you with a dedicated expert to support your team on the shop floor. They have a bank of knowledge, helping you maximise sales and customer satisfaction. 

Ongoing Support and Benefits

The support doesn’t stop after your first year as a PACK & SEND franchise partner. We continue to assist your development by offering the following support and benefits: 

• Quarterly reviews and analysis of financial performance
• Regular service centre visits from our Franchise Partner Support Staff 
• Telephone support
• 24-hour access to our award-winning intranet support site: PACKNET
• Comprehensive Operations Manual, easily accessible online
• Regular franchise partner seminars and workshops held throughout the year
• Annual Franchise Partner Conference
• Supplier discounts that come from being part of a large organisation
• Research and development of new initiatives and products
• Wide range of marketing resources, including, but not limited to sponsored search programmes; email campaigns; a search-optimised website; social media networks; a customer newsletter; and bespoke marketing literature
• High-profile national, consumer and business–media advertising and promotion
• Referral relationships