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Shipping Loss & Damage – Warranty Protection

We take every care to make sure that your items stay safe during transit. However, for complete peace of mind when we send your shipments domestically or internationally, we offer Warranty protection to cover you for loss or damage to your important shipments.

We aim to provide a distribution service for our customers that is affordable and encompasses reliability, timeliness and safe delivery. Unfortunately, mishaps do occasionally occur, and these can cause loss or damage to a client’s goods. Our Warranty provides protection for these unfortunate events to give you complete peace of mind.

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How to Arrange Warranty for Your Consignments

PACK & SEND Warranty protection is easy to arrange for your shipments. While organising your consignment you can simply request the service and we can confirm what is required to ensure that the goods that you are sending are eligible to be covered by Warranty – this is usually only that we have to pack the items for you but occasionally additional conditions may apply. We only offer Warranty cover on items we are shipping.

Warranty: What is Covered?

At PACK & SEND, we can provide our customers with a professional packing service, address labelling, document preparation, freight pick-up and delivery to door, store or port and track and trace. Our Warranty Protection covers the items being shipped by us and protects the value of your consignment in the event of loss or damage subject to certain conditions.

Once you are covered by our Warranty which then means that we agree to deliver the goods in the condition that the goods were received by us. If the goods are lost whilst in our care, we will pay you the agreed market value of the goods as detailed on the consignment documentation.

If the goods are damaged whilst in our care, we will pay you the reasonable cost of repair up to the amount nominated on the PACK & SEND consignment note.

There are no excesses payable in PACK & SEND Warranty cover so you really do have complete peace of mind. It is also important to remember that the PACK & SEND UK Warranty is for physical loss or damage and does not include consequential loss.

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Limits and Exclusions

There are some important limits and exclusions to be aware of when you purchase the comprehensive loss and damage protection provided by the PACK & SEND Warranty.


Warranty is not immediately available for consignments valued over £20,000. Although Warranty protection for consignments valued over this amount will usually be available, it must be specifically arranged and approved through a PACK & SEND service centre and our insurance underwriters. Please ask for advice on covering higher value items.


Warranty protection is not available for shipments containing:

  • Bullion, cash, coins or banknotes.
  • Jewellery, some gold or silver articles or articles containing gold or silver.
  • Precious stones.
  • Deeds, bonds, bills of exchange or other documents representing money.
  • Travellers’ samples.
  • Livestock and bloodstock.
  • Living plants.
  • Household goods for overseas delivery as defined as the total or substantial partial removal of the contents of a home. This does not mean an item that can be fully described on a consignment note.

Other exclusions include:

  • Imports: goods being arranged for import from countries outside of the UK unless we have packed them or been able to inspect the packing.
  • Storage: goods stored (other than storage incidental to the transit of the goods).
  • Services: ‘International Parcel Mail’ services, ‘Home Delivery & Leave’ service and consignments containing documents.
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Keeping the Paper trail Intact

International removals loss or damage cover

Our expert packing will ensure that all your personal effects receive the highest level of protection during their international shipment. However, for extra peace of mind, you may wish us to put in place cover against loss or damage. It may be that there are certain items within the overall shipment that you would specifically wish to put the cover in place for – perhaps an expensive stereo system, musical instruments or art or antiques.

PACK & SEND can put in place cover for any item of any value no matter how fragile or delicate and we would be happy to talk with you about this option should you wish.

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International shipping cover

PACK & SEND warranty covers international shipments going all over the world. If you are a first-time international shipper and are worried about the risk of goods being taken on such a large journey our warranty service is perfect for you. If the goods are lost whilst in our care, we will pay you the market value of the goods for any one consignment. If the goods are damaged whilst in our care, we will pay you the reasonable cost of repair up to the amount nominated on the PACK & SEND consignment note.

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Our packers are highly skilled and highly trained and always take the view that each item that is being shipped internationally or is for international delivery is as valuable to the person who is sending it and receiving it as the next.

For that reason, PACK & SEND take the same care in packing something whether it is a high-value piece of art or antiquity, a highly sensitive piece of electronic or computer equipment, or someone’s personal effects that are for international delivery and shipment.

We also recognize, though, that despite our world-class packing standards you may require that extra peace of mind of having cover in place against the unlikely event of loss or damage to your items whilst they are in transit.

For that reason, we are able to put the cover in place for any item regardless of its value or fragility and no matter where in the world it is to be delivered. This cover can also be provided regardless of which of our international shipping services is used for your overseas delivery.

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Art & Antiques loss and damage protection

PACK & SEND’s fine art and antique shipping services are designed to ensure that items are protected and delivered in the same condition that they were collected. Our expert packing is of the very highest standards and our internal cushioning materials mean that even the most fragile items will be well protected from the vibration, shock or impact that can occur during international transit. However, we recognise that you may wish to have that extra peace of mind in the very unlikely event that damage or loss may occur during international delivery.

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IT & Electronics shipping cover

At PACK & SEND; we recognise that the value of electronic, IT, laboratory or medical equipment goes way beyond the actual cost of the equipment itself. The value is very much in the use the equipment is to be put. PACK & SEND’s loss or damage protection cover is available should you wish and we can put the cover in place for any piece of electronic, IT, medical or laboratory equipment whilst in transit regardless of its value, fragility or sensitivity.

When you are shipping IT and electronic equipment internationally or across Europe that extra peace of mind provided through our loss or damage cover is a useful addition to your shipment. Whilst our expert packing and cushioning techniques are of a very high standard, we also recognise that you may wish to have that extra peace of mind that comes from putting cover in place against the unlikely loss or damage of your items. Ask us about our Warranty Service, loss and damage cover.

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Excess baggage cover

We give every shipment we handle the same degree of care and attention that you would expect from a packing and shipping specialist so when it comes to sending your personal effects or excess baggage ahead of you then PACK & SEND should be your first choice. We can even provide you with comprehensive protection for your personal items as they are shipped – regardless of what they are and how valuable they are.

As long as we have packed your excess baggage or personal effects shipment; then we can provide our Warranty Cover service which includes loss or damage cover for your items up to the valuation that you provide. Whilst we may need some form of evidence for the value that you state, there is no upper limit on the value of cover that we can provide.

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Excess Baggage

Other Important Information

If you are considering the comprehensive loss and damage protection provided by the PACK & SEND Warranty, you should also read the important: Terms & Conditions

Arrange Warranty Today

If you would like to take advantage of all the benefits that the PACK & SEND Warranty provides, contact a local service centre today. We will confirm that your shipment is eligible for the Warranty, and will provide you with any other information you require.

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Do PACK & SEND offer cover for loss or damage on shipments?

At PACK & SEND we offer a comprehensive loss or damage cover for our shipments. This cover does only apply to goods that have been packed and shipped by PACK & SEND and cannot be offered as a product for goods that are being shipped by a third party.

What items are covered under PACK & SEND loss and damage cover?

Almost all items are covered by PACK & SEND warranty protection, however, some exclusions do apply. A full list of these can be found here. If you are still unsure if you’re items are covered or want to arrange cover for your shipment, contact your nearest service centre.

Is there a value limit on items covered?

When using PACK & SEND warranty protection there is no value limit for items that are being shipped. For items valued at over £20,000, we can still offer this protection but special arrangements may be required so it is important to discuss this with your local PACK & SEND service centre.


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