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eBay & Online Sales Shipping Services

At PACK & SEND we provide full eBay packing and delivery for purchasers and sellers. Online auction sites like eBay are increasingly popular as more people become familiar with the internet and realise how convenient – and cost-effective – this form of shopping can be. All forms of e-commerce rely on efficient delivery services to get the orders to customers in good time and good condition, especially where large, valuable or fragile items are concerned.

Our long expertise in sending items both nationally and internationally give us an unprecedented ability to fulfil online orders. We have embraced the demands of online shopping and can provide you with a fast and efficient service to ensure your goods always arrive in perfect condition and on time.

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Shipping eBay Sales

PACK & SEND has national coverage and as such is the vital link that helps to synchronise the exchange of products between buyers and sellers of eBay. No other company in the UK can provide the same breadth of packaging and delivery services to the eBay community.

With this national coverage, we can arrange the collection of “pick up only” goods from eBay sellers anywhere in the UK if you are unable to collect goods yourself. Contact the nearest PACK & SEND service centre to arrange the collection of your winning(s).

Whether you are a first-time online auction user or an eBay Powerseller, using PACK & SEND can save you time and help you sell more products. At PACK & SEND we understand the many online systems like eBay and our services are designed to ensure you get more positive feedback and thus more sales.

Our long expertise in sending items both nationally and internationally predates the birth of online shopping. We have embraced the demands of online shopping and can provide you with a fast and efficient service to ensure your goods always arrive in perfect condition and on time.

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Your first step is to ensure you choose the correct method of delivery for your item to assist in winning the sale. You should contact your nearest PACK & SEND service centre if any of the following statements represent your needs:

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Safe Contactless Delivery


After you have won an auction or purchased an item on eBay, the next step is getting your item delivered to your door. If you have purchased an item that requires particular care, such as something valuable or fragile, then at PACK & SEND we can provide you with a wide range of personalised eBay delivery services to ensure the entire process is as smooth and convenient as possible, and that your item arrives safely.

eBay Deliveries: Choose Your Delivery Time

One of the least convenient features of receiving a package after you have won an auction on eBay is waiting for your item to arrive and not knowing when to expect it. But with PACK & SEND you can choose the day that it arrives so you know exactly when to expect it, and you know that it is in safe hands because we specialise in delivering fragile and valuable items.

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Online Self-Service

With shipments of small pre-packed goods under 30kg, our Online Self-Service is the perfect solution for sending items being bought or sold online. This lower-cost service allows you to manage the entire shipping process yourself and is perfect for items that can be easily self-packaged.

Click here to find out if your goods are eligible for this service.

Online Self-Service

eBay Delivery Store Pick-Up Option

When you purchase an item on eBay, you can choose the option of having your parcel conveniently delivered to your door. However, we can also deliver your item to your nearest PACK & SEND service centre so that you can collect it at a time suitable to you.

This is the most convenient option if you are regularly out and about and you want to collect items you have purchased on eBay. You may also be concerned about a particularly valuable item being delivered to your house and you may prefer to pick it up in person. If you want to collect your parcel at a time convenient to you, arrange for your seller to send your item with PACK & SEND on a ‘parcel collect’ service.

eBay Packing Solutions

Are you worried about how to protect your item during transit? This is of particular concern when you purchase an item that is shaped awkwardly or is very fragile. At PACK & SEND, we specialise in packaging services and can provide you with tailor-made wooden crates for fragile items, as well as other custom solutions. So don’t worry about your item arriving damaged or broken, and trust us to get it to you in good condition.

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Detailed Tracking of eBay Deliveries

One of the common fears about online shopping is that you don’t know where your item is at any one time, and if you have spent a lot of money on your purchase this can be quite stressful. But with our detailed tracking service, you know exactly where it is, and this provides you with even greater peace of mind when you shop online.

Damage & Loss Protection for eBay Deliveries

To provide you with even more reassurance when you arrange delivery for your valuable items purchases at eBay, we can also offer a warranty. This protects the value of your consignment in the event of loss or damage, giving you complete peace of mind.

Get Your eBay Delivery Direct to Your Door

To take full advantage of the benefits of online shopping, you need to use a delivery service you can trust. At PACK & SEND, we provide a full delivery service to make receiving your valuable, fragile and large online purchases convenient and secure. So buy your items on eBay and let us take care of the delivery for you.

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EBAY Item View service

One of the most important aspects of purchasing goods on eBay is being sure that the item you bid or purchase for is the item you actually want. As an online buyer, you may be unwilling to risk purchasing certain high-value items that you have not physically inspected. A solution to this problem is PACK & SEND’s ‘Item View’ services.

Item View – PACK & SEND Inspection

This service involves the seller bringing its goods to its nearest PACK & SEND service centre. The buyer of the goods instructs PACK & SEND to view the item and communicate details of its inspection. This service allows the buyer to assess the condition and authenticity of the goods before any payment and despatch.

Item View – Buyer Inspection

At times buyers of high-value items desire to personally view the item before purchase. This service involves the item being sent to a PACK & SEND service centre located in the vicinity of the buyer where it can be viewed under controlled circumstances. This service leaves buyers with more confidence having seen the item and its condition. The cost of this shipping service can be borne by the seller or the potential buyer.

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Whether you are a first time eBay user or an eBay Powerseller, using PACK & SEND can save you time, money or help you sell more products. At PACK & SEND we understand the system of eBay and are active members of the eBay community. With our range of eBay services, PACK & SEND is the logical choice for eBay buyers and sellers.

Can you forward me a price list for all destinations?

If you know the details of the item you wish to sell on eBay (e.g. weight, dimensions, value etc) then PACK & SEND can determine a price estimate and transit times for delivery to major destinations. We can provide this estimate to you by email in the form of a HTML template, which you can easily insert into your eBay published listing.
PACK & SEND does not have a general price list available for those customers who do not know the relevant details of the items they wish to sell. Unlike a traditional freight company, we care about the item that needs to be transported and does not treat all items the same. We use our expertise to determine the most appropriate packaging and transport method for your valued item. For this reason, all of our services are individually tailored to the task at hand.

What is the difference between a quote and an estimate?

When you visit a PACK & SEND service centre and provide us with the item to be packed and delivered, we are able to determine a quote. A quote is a fixed priced for services. However, when you phone a PACK & SEND service centre we assess your needs and provide a price estimate based on the information you have communicated to us. This information includes weight, dimensions, value, fragility and destination. If on the receipt of goods at the service centre this information has changed, then the price to be charged to you may also change. This charge may be higher or lower than the original price estimate provided over the phone. PACK & SEND obtain customer approval before proceeding with any services that may need to be charged at a rate higher than the original price estimate.

How can I avoid a situation where the freight price is actually higher than the value of the item?

This situation may be unavoidable if you have a low-value item that is bulky and or heavy. Whilst a low-value item may result in a lower packaging price, its value will not have an influence on the transportation charges. This is because the cost to transport goods is determined by weight and volume regardless of the value of the goods. For example, a large Pram purchased on eBay for £10 may require an additional investment of £50 (depending on destination) for packing and delivery.

There is no real way to avoid this situation, except to obtain a freight and packing estimate from your local PACK & SEND service centre before you buy the item. This may help you to understand the true cost of acquiring the merchandise. PACK & SEND’s expertise and understanding of the freight industry enables us to determine the most suitable method of transportation for your needs.

Are you cheaper than the Post Office?

PACK & SEND and the Post Office primarily offer different services, so prices cannot be really compared.
The Post Office specialises in the provision of mail services. Mail services are designed for small, low value, non-time-sensitive items where reliability is not an issue (mail services do not offer tracking services for items whilst in transit). If your item fits this description, then you may find the Post Office is your best delivery option for this item.

PACK & SEND specialises in express freight, courier services, and small furniture removals. We are the industry leader with respect to handling goods that are fragile, large, awkward, and valuable. We offer a professional packing service and specialise in the transportation of items that are time-sensitive. We offer track and trace, and a range of personalised solutions that can not be taken ‘off the shelf’.

What form of financial security do I have in the event of loss or damage of my goods in transit?

The PACK & SEND warranty service provides our customers with ‘Loss or Damage Protection’. To find out more about the Service click here.

Is there VAT for sending items overseas?

No. When sending items overseas there is no VAT applicable to the international portion of your freight price. However, VAT is applicable to services rendered domestically, for example, any packing of the item, domestic freight and other domestic services.

Can I package the goods myself?

Yes, in fact, PACK & SEND carries a wide range of packaging materials that you can use when do-it-yourself packing. Once your item is packed simply drop it into one of our service centres, or call and we will have your item picked up from your door.

Do you arrange a pick up?

Yes, your local PACK & SEND service centre can arrange for pick up. We find many of our clients opt to have their items picked up. This is often for convenience reasons or if the item requires extra care or a special vehicle at the pickup address.

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At PACK & SEND we know how important it is for you to reach all your international destinations via a single service provider.

We provide a wide range of options for your international shipping solutions to ensure that you can always find the service you need depending on the package that you need to send overseas.

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PACK & SEND are truly the experts when it comes to custom packaging and crating those fragile, large, awkward and valuable items like computers, servers, artworks and antiques.

We specialise in accessing the right type of packaging for any item and using all other resources available to protect your shipment.

Packing solutions
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We take every care to make sure that your items stay safe during transit.

However, for complete peace of mind when you send your shipments domestically or internationally, we provide Warranty Service protection to cover you for loss or damage to your important shipments

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