Pack & Send - International shipping, cargo ship in the ocean

Delivery FAQ Information

Information & Advice

If you need to ship an item internationally then there are a number of things that you should be aware of. Shipping comes with a number of restrictions and laws surrounding what you can and cannot send overseas. On this page we provide you with some information about dangerous goods and other important points to better help you to prepare your delivery for international shipment.

If you have any questions or concerns about your delivery, remember that you can call us at PACK & SEND and we will be happy to assist you in any way that we can.

Start a quote or make a booking

Quote Teaser

Who are PACK & SEND?

PACK & SEND are the industry-leading packing and shipping company, providing outstanding services to our customers for 30 years!

Do PACK & SEND pick up?

PACK & SEND provide a UK-wide collection service, coordinated by your local PACK & SEND service centre. Where required, we can also provide international pickups through our global network of partners.

How does PACK & SEND work?

PACK & SEND provide an end-to-end service for our customers. We can; collect, pack and send your shipment anywhere in the world! Our experienced service centres are also experts at managing international customs and provide full support throughout.

Do couriers pack and deliver?

Most courier services provide a global delivery service but require shipments to be packed. PACK & SEND offer a comprehensive and bespoke packing service as well as shipping solutions to any destination!

Is there a size limit for goods being sent with PACK & SEND?

There is no size limit (small or large) for what we can send. We offer solutions to send anything anywhere, from small envelopes to large shipping containers there really is no limit!

How long do PACK & SEND take to deliver?

Through PACK & SEND’s courier network, shipments can be delivered as fast on the same day as pickup! We have a wide range of shipping solutions to ensure your goods arrive on schedule.

Are there restrictions to what PACK & SEND can send?

When shipping with PACK & SEND, we have a solution to send anything as long as it is legal to be imported into the receiving country. If you are unsure if your shipment is legal for import, contact your nearest PACK & SEND service centre.

Can I send dangerous goods overseas?

Dangerous goods are not accepted by PACK & SEND for transport on regular services. The ‘No Dangerous Goods’ declaration on the PACK & SEND consignment note must be completed by the customer or the consignment will not be accepted.

What do dangerous goods include?

Dangerous goods can include any of the following items:

  • Explosives including ammunition, fireworks and incendiary devices
  • Gases including aerosol sprays such as fly spray and deodorants, cigarette lighters, LPG containers, scuba diving tanks and fire extinguishers
  • Flammable liquids including paint, bleaches, drain cleaners and petrol
  • Flammable solids like matches
  • Oxidising materials like hair and textile dyes, fibreglass repair kits, certain adhesives
  • Poisons, drugs and medicines
  • Radioactive materials
  • Corrosives including wet cell batteries
  • Miscellaneous goods such as mercury thermometers, perfume and nail polish

Can I send machinery in my shipment?

At PACK & SEND, we can deliver machinery such as lawnmowers and motorbikes in shipments. However, you must ensure that they do not contain any dangerous goods, such as petrol, oil and wet cell batteries, before you pack them. If the item has a fuel tank or fuel container then it is must be completely drained of all liquid fuel before dispatch.

What should I do if I am unsure whether my shipment is dangerous?

The best thing to do is contact PACK & SEND. We will be able to inform you whether your item is considered dangerous and whether we will be able to ship it for you either on regular services or via one of our specialist services.

I cannot find an answer to my question. What should I do?

If you have any question that is not answered in the shipping FAQ information and advice section above, please contact PACK & SEND directly or visit your nearest PACK & SEND service centre. We will be happy to provide you with any information regarding your shipment.


Pound icon Get Quote Map pin icon Locations Speech bubbles icon Contact
Packed & Less Than 30kg? Book Now