Lady on PC

Online Self-Service – How it works

At PACK & SEND we aim to be as flexible as you need which means that you can choose the level of service that you want - depending on your needs - using either our easily-accessed Service Centres or our automated Online Self-Service system.

So, if your item is already packed, you may feel that it doesn't need the fully personalised service which we offer through our Service Centres and prefer to use our automated Online Self-Service system.

Start a quote or make a booking

Quote Teaser

What's the difference

Unlike the end-to-end service offered in our Service Centres, our Online Self-Service System is a DIY courier service option. You manage the process online in your own home or office rather than have it done for you. Of course, if you are happy to do that, then it will cost you less.

The automated Online system is available for deliveries where the item is pre-packed, but deliveries of unpacked items will need to be arranged through our Service Centres, where we can pack the item safely for you. You will need access to a printer to use Online Self-Service.

Book a shipment now
PACK & SEND Tape Box

How our Online Self-Service system works

Step 1
Pack your item(s) in suitable packaging to ensure it is well protected and then measure the dimensions of your package and weigh it.

Step 2
Get a Quote for sending your package by entering the details of your delivery online. You will get a price straight away and you can then book & pay immediately.

Now print the shipment documents and attach the labels to your package.

Step 3
On collection day, hand over the package in person to the driver, or, if it’s more convenient you can choose to drop off your booked parcel at your nearest PACK & SEND Service Centre.

Once in transit, you can track your delivery online all the way to its destination.

Book a shipment now
OSS Step by Step

TAKE THE NEXT STEP

To find out more about using our parcel delivery services and courier network, call us on 0345 873 999 0 or request a quote online.

Need more detail? You can view our Terms and Conditions.

Request a quote
Lady on PC
Yellow Plane icon

INTERNATIONAL
FREIGHT MOVEMENT

At PACK & SEND we know how important it is for you to reach all your international destinations via a single service provider.

We provide a wide range of options for your international shipping solutions to ensure that you can always find the service you need depending on the package that you need to send overseas.

INTERNATIONAL DELIVERY
Specialist Icon - Pack and Send

PACKING
SPECIALISTS

PACK & SEND are truly the experts when it comes to custom packaging and crating those fragile, large, awkward and valuable items like computers, servers, artworks and antiques.

We specialise in accessing the right type of packaging for any item and using all other resources available to protect your shipment.

Packing solutions
Yellow Security Icon

SECURITY AND
PEACE OF MIND

We take every care to make sure that your items stay safe during transit.

However, for complete peace of mind when you send your shipments domestically or internationally, we offer Warranty Service protection to cover you for loss or damage to your important shipments

LOSS AND DAMAGE PROTECTION
Find a service centre map icon - Pack and Send

FIND A SERVICE CENTRE

Use our Location Finder to find your nearest Service Centre and Sales Office

Location finder
Store frontage

SUBSCRIBE TO THE PACK & SEND EMAIL LIST

Subscribe
Pound icon Book / Get Quote Map pin icon Locations Speech bubbles icon Contact