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What Can I Send through Online Self-Service?

With PACK & SEND there are No Limits and you can choose the level of service that meets your needs - either through our Retail Service Centres or using our automated Online Self-Service system.

However, some items cannot be sent through the Online Self-Service - as they are not compatible with our automated 'Do-it-yourself' system. These items are classified as ‘Prohibited Online Goods.’

Below you will also find a quick reference guide as to what can and cannot be sent through our Online Self-Service system and Service Centres.

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Pre-packed Boxes, Satchels & Letters

Online Self Service

Parcels booked online must:
• be properly packed to a standard ensuring safe transit through the general freight network
• weigh less than 30Kg for any single item/parcel
• have a maximum dimension (length + girth) of less than 300cm
• have the longest side not more than 120cm
• have contents with a value less than £1000
• not contain Prohibited Online Goods

Service Centre

Service Centres can handle:
• both packed and unpacked goods (we can professionally package)
• goods of any weight or size
• goods of any value
• the acceptance of almost all types of goods

Other Types of Goods

Below is a quick reference guide to some of the common categories of goods that may only be sent through our Retail Service Centres.

Antiques / Artwork / Paintings / Prints / Picture Frames / Sculptures

Online Self Service

Antiques, sculptures, framed artworks, paintings, canvas art, prints and picture frames cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send antiques, sculptures, framed artworks, paintings, canvas art & prints.

Automotive - Engines / Wheels / Tyres / Panels / Car Parts

Online Self Service

Engines, gearboxes, Automotive parts, panels, wheels, car parts and tyres cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send engines, gearboxes, automotive parts, panels, mag wheels, car parts and tyres.

Collections from Click & Collect / Auctions / Airports

Online Self-Service

You cannot book pickups from a ‘Click & Collect’ or other online retailers, Auction houses, airports or any other location where a pickup letter of authority is required, through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can arrange pickups from retailer ‘Click & Collect,’ Online retailers, auctions houses, airports or places requiring a pickup letter of authority.

Crockery / Vases / Porcelain / Ceramics

Online Self-Service

Crockery, vases, porcelain items and ceramics cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send Crockery, vases, porcelain and ceramics.

Unaccompanied Personal Effects / Unaccompanied Baggage

Online Self-Service

Unaccompanied Personal Effects (UPEs) and excess baggage cannot be sent through the Online Self-Service when shipping internationally.

UPEs include your household and personal items that you are sending that arrive separately to you. Typically, UPEs include clothing and footwear, personal hygiene and grooming items, furniture, appliances, sporting equipment and books.

Service Centre

Yes – PACK & SEND Service Centres can send unaccompanied personal effects and excess baggage.

Dangerous/Hazardous Goods

Online Self-Service

Dangerous and hazardous goods cannot be sent through the Online Self-Service.

Service Centre

No – PACK & SEND does not carry, nor perform other services regarding, goods which are in our sole opinion are dangerous or hazardous goods. PACK & SEND may at its discretion accept some dangerous goods for carriage (such as Lithium Batteries with some restrictions applicable).

Firearms / Ammunition / Weapons

Online Self-Service

Firearms (incl parts), ammunition, replica weapons, knives, swords and other weapons cannot be booked for shipment via Online Self-Service.

Service Centre

Yes – PACK & SEND may at its discretion accept knives, swords and other weapons

Frozen / Chilled Foods

Online Self-Service

Frozen or chilled meat, seafood or foodstuffs cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send frozen or chilled meat, seafood or foodstuffs.

Furniture & Whitegoods

Online Self-Service

Fridges, Microwaves, freezers, oven cooking plates, water heaters, air conditioners, clothes dryers, dining tables, lounges, chairs & any other whitegoods or furniture* cannot be sent through the Online Self-Service.

*’Furniture’ includes fully assembled furniture or unboxed/unpacked furniture & bedding

Service Centre

Yes – PACK & SEND Service Centres can send fridges, microwaves, freezers, oven cooking plates, water heaters, air conditioners, clothes dryers, dining tables, lounges, chairs & any other whitegoods or furniture.

Glass Items

Online Self-Service

Glass items cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send glass items.

Inks/Toner Cartridges

Online Self-Service

Inks and toner cartridges cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send Inks and toner cartridges.

Jewellery/ Gold /Cash & other Valuable Items

Online Self-Service

Jewellery, gold or silver articles, precious stones, cash, coins, bullion, bonds, banknotes, deeds, bills of exchange, credit cards, gift cards and other documents representing money cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send jewellery, gold or silver articles and selected valuable items.

Lithium Ion or & Lithium Metal Batteries (or goods containing these batteries)

Online Self-Service

Lithium Ion or Metal batteries (or goods containing these batteries) cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can, in most cases, send Lithium Ion or metal batteries (or goods containing these batteries).

Livestock / Animals / Plants / Trees

Online Self-Service

Livestock, animals, bloodstock, plants, trees, seeds & flowers cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can arrange to send livestock, animals, bloodstock, plants, trees, seeds & flowers.

Marble, Tiles & Other Stone

Online Self-Service

Marble, quartz, caesar stone, other stone or imitation stone & tiles products cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send marble, quartz, caesar stone, other stone or imitation stone & tiles products.

Monitors/Computers/Printers/Televisions

Online Self-Service

Monitors, computers, printers and televisions cannot be sent through the Online Self-Service

Service Centre

Yes – PACK & SEND Service Centres can send Monitors, computers, printers and televisions.

Motor Bikes/Scooters

Online Self-Service

Motor bikes, scooters and other motorised vehicles cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send motor bikes, scooters and other motorised vehicles.

Palletised Goods

Online Self-Service

Palletised items or items needing pallet jacks or forklifts cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send palletised items or items needing pallet jacks or forklifts.

Passports

Online Self-Service

You cannot send passports through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can arrange to send passports.

PO Boxes & Locked Bags

Online Self-Service

You cannot send goods to PO Boxes & locked bags through the Online Self-Service.

Service Centre

No – PACK & SEND Service Centres cannot send to PO boxes & Locked bags.

Perfume

Online Self-Service

Perfume cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send perfume through our road networks.

Scientific Equipment

Online Self-Service

Scientific equipment cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send Scientific equipment.

Wine/Spirits/Liquids

Online Self-Service

Wine, spirits and other liquids cannot be sent through the Online Self-Service.

Service Centre

Yes – PACK & SEND Service Centres can send wine, spirits and other liquids, excluding hazardous and dangerous goods.

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