Any reference to “we”, “us” and “our” is to PACK & SEND Systems and/or its Franchisees. Please see below for our contact details. Any reference to “you” or “your”, means you as a prospective or actual user of PACK & SEND services.
When you visit, register or order products or services on the Website or when you otherwise update any registration details you may be asked to provide personal information about yourself and your business including your contact details and delivery/collection information. We may also collect and collate additional information reasonably required for the delivery of the services and/or concerning about your usage of our website, including through the use of “Cookies” (see section entitled “Cookies” below).
Your information will enable us to offer and supply the goods or services you have requested. It will also enable us to bill you and to contact you, where necessary, concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use personal information to:
• contact you for your views on our services;
• notify you occasionally about important changes or developments to our services;
• monitor, develop and improve our services and your experience in using them;
• process and deal with any complaints or enquiries made by or about you; and/or
Further, where you have consented, we might also use personal information to let you know about other products and services which we offer and you may be contacted by post, telephone or fax, as well as by e-mail. To opt-out of receiving any such communications, you can use the facility contained in any such communication or you can email us at the email address below or write to us by mail to the address below stating that you do not wish to receive further communications from us.
The information you provide to us will be held on our computers and may be accessed by or given to our staff and third parties who act for us for the purposes set out in this policy or for other purposes approved by you and who may be operating outside the United Kingdom. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass on such information to third parties we contract with to provide services that may form part of, or accompany, our services. We may also pass aggregate information on the usage of our Website or other contact systems to third parties but this will not include information that can be used to identify you.
Finally, if our business enters into a joint venture with, or is sold to or merged with, another business entity, your personal information may be disclosed to our new business partners or owners.
A cookie is a small amount of data sent from our server and stored on your computer’s hard drive.
• to allow you to carry information across pages of our Website and avoid having to re-enter information;
• to help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content to match your preferred interests;
• to speed up searches; and/or
• within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.
We may use Adobe Flash Player to display video or image content. It may not be possible to block or restrict flash cookies using your browser settings. However, information on how to control flash player privacy and security settings is available from the Adobe website at: www.adobe.com/products/flashplayer/security.
We employ standard security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your personal information for a reasonable period or as long as the law requires.
In accordance with applicable laws, you have certain rights in relation to data that we hold about you, i.e:
(a) to ask for access to it;
(b) to ask for errors in it to be corrected;
(c) to ask for it to be erased;
(d) if not erased, then to ask us to restrict its processing;
(e) to object to its processing for specific purposes; or
(f) to ask for a copy to take to another provider.
Some rights may be restricted where legal and professional obligations require this. Where we process any data based on consent that you have given in the past, then you are always allowed to withdraw your consent at any time (though the processing that took place before such withdrawal will still be legal). The main ways to do this are by contacting us via the contact details below
Assuming no legal restrictions apply, access to personal information will be granted to a correctly identified person on any weekday during office hours on the basis that a reasonable fee is paid for retrieval of the information and provided that reasonable notice is given and we will respond in a reasonable time-frame. Where such payment is not made access will be denied until the payment is made.
We are always willing to help resolve any issues or doubts you may have in relation to the processing of your data. If you believe that your rights have not been respected at any time then you may also have a right to complain to the relevant Supervisory or Data Protection Authority in your country to ask them for a resolution.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:
PACK & SEND UK, 43-45 Milford Road, Reading RG1 8LG or emailed to [email protected]