Privacy & Cookies Policy

Privacy Policy

Any reference to “we”, “us” and “our” is to PACK & SEND Systems and/or its Franchisees. Please see below for our contact details. Any reference to “you” or “your”, means you as a prospective or actual user of PACK & SEND services.

We are committed to preserving the privacy of all customers and prospective customers. The following sets out our privacy policy and explains how your personal information (meaning any information about you which is personally identifiable like your name, address, telephone number or e-mail address – your “personal information”) will be used.

By accessing and continuing to use this Website or using the services offered via this Website, you consent to the collection, use and transfer of your personal information under the terms of this privacy policy. Please note that we may update and amend the privacy policy from time to time and any changes will be posted on the Website. If you do not agree with any of our privacy policy then you should not use the Website.

This privacy policy applies to related entities that are part of PACK & SEND Systems. It cannot apply to parties that may be linked or associated with our business eg suppliers or contractors. Those parties are themselves responsible for the privacy of any information that they collect from you.

Information that we collect from you

When you visit, register or order products or services on the Website or when you otherwise update any registration details you may be asked to provide personal information about yourself and your business including your contact details and delivery/collection information. We may also collect and collate additional information reasonably required for the delivery of the services and/or concerning about your usage of our website, including through the use of “Cookies” (see section entitled “Cookies” below).

In addition, we may collect personal information: when you make a complaint or enquiry or provide other feedback to us; when you provide any submissions; when you request to be sent communications such as updates or newsletters; in monitoring your communications sent via and use of the Website to ensure and check compliance with the Terms of Use (available here); otherwise as required by law; and when you disclose your personal information to us or otherwise at any other point.

Use of your information

Your information will enable us to offer and supply the goods or services you have requested. It will also enable us to bill you and to contact you, where necessary, concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use personal information to:

•             contact you for your views on our services;

•             notify you occasionally about important changes or developments to our services;

•             monitor, develop and improve our services and your experience in using them;

•             process and deal with any complaints or enquiries made by or about you; and/or

•             investigate any suspected breach of the Terms of Use or the breach of other terms and conditions otherwise relating to you and to monitor compliance.

Further, where you have consented, we might also use personal information to let you know about other products and services which we offer and you may be contacted by post, telephone or fax, as well as by e-mail. To opt-out of receiving any such communications, you can use the facility contained in any such communication or you can email us at the email address below or write to us by mail to the address below stating that you do not wish to receive further communications from us.

Disclosure of your information

The information you provide to us will be held on our computers and may be accessed by or given to our staff and third parties who act for us for the purposes set out in this policy or for other purposes approved by you and who may be operating outside the United Kingdom. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass on such information to third parties we contract with to provide services that may form part of, or accompany, our services. We may also pass aggregate information on the usage of our Website or other contact systems to third parties but this will not include information that can be used to identify you.

We may disclose your personal information to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of this privacy policy or the Terms of Use and/or the breach of other terms and conditions otherwise relating to you or otherwise where required by law and we will co-operate with any law enforcement authority or court order requesting or directing us to disclose the identity of, or locate, anyone breaching this privacy policy or the Terms of Use or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders.

Unless required to do so by law, or as set out in this privacy policy, we will not otherwise share, sell or distribute any of the personal information provided to us to third parties without your consent.

Finally, if our business enters into a joint venture with, or is sold to or merged with, another business entity, your personal information may be disclosed to our new business partners or owners.


A cookie is a small amount of data sent from our server and stored on your computer’s hard drive.

Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary for the delivery of information requested by you and without them the Website cannot operate as intended. As an example, we may use cookies to store information in an estimate request form as you complete it. We also use cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). We use cookies and other such devices to allow us to understand who has seen which pages on the Website, to determine how frequently particular such pages are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website.

We may also use cookies and other such devices:

•             to allow you to carry information across pages of our Website and avoid having to re-enter information;

•             to help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content to match your preferred interests;

•             to speed up searches; and/or

•             within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so.

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you. Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link

We may use Adobe Flash Player to display video or image content. It may not be possible to block or restrict flash cookies using your browser settings. However, information on how to control flash player privacy and security settings is available from the Adobe website at:

Security and data retention

We employ standard security measures to protect your personal information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your personal information for a reasonable period or as long as the law requires.

Accessing and updating your information

In accordance with applicable laws, you have certain rights in relation to data that we hold about you, i.e:

(a) to ask for access to it;

(b) to ask for errors in it to be corrected;

(c) to ask for it to be erased;

(d) if not erased, then to ask us to restrict its processing;

(e) to object to its processing for specific purposes; or

(f) to ask for a copy to take to another provider.

Some rights may be restricted where legal and professional obligations require this. Where we process any data based on consent that you have given in the past, then you are always allowed to withdraw your consent at any time (though the processing that took place before such withdrawal will still be legal). The main ways to do this are by contacting us via the contact details below

Assuming no legal restrictions apply, access to personal information will be granted to a correctly identified person on any weekday during office hours on the basis that a reasonable fee is paid for retrieval of the information and provided that reasonable notice is given and we will respond in a reasonable time-frame. Where such payment is not made access will be denied until the payment is made.

We are always willing to help resolve any issues or doubts you may have in relation to the processing of your data. If you believe that your rights have not been respected at any time then you may also have a right to complain to the relevant Supervisory or Data Protection Authority in your country to ask them for a resolution.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification.

This privacy policy was last reviewed on 19th July, 2022.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

PACK & SEND UK, 43-45 Milford Road, Reading RG1 8LG or emailed to [email protected]


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