PACK & SEND is a company that offers a complete range of postal, freight, courier, packing and removal services, operating through a national retail network. We were founded in 1993, establishing the first PACK & SEND Service Centre in August of that year, at Parramatta, NSW, Australia.
PACK & SEND has expanded confidently from the one service centre and is rapidly becoming a global brand. We are now a national chain with service centres across Australia and New Zealand and we started trading in the UK in 2009 where we are continuing to grow our retail network through franchising.
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Open 5 core days a week, we manage packaging, freight and message sending services for businesses of all sizes, as well as for householders and tourists. Our freight solutions range from sending a 20gm letter to a 1 tonne consignment.
We offer over 30 different freight services, enabling us to deliver to any destination on the planet. Message sending services include not only courier and mailing of hard documents, but the electronic transmission of messages. We sell packaging supplies and can custom pack items of any size or weight.
We are the industry leader with respect to handling goods that are fragile, large, awkward, and valuable.
Through our retail network, we differentiate ourselves from the traditional methods of servicing customer needs in the freight market. We achieve this by offering powerful freight solutions through a combination of experience, first class operating systems, strategic partners and the entrepreneurial spirit of our franchisees.
PACK & SEND customers become raving fans as we continuously exceed their expectations, through delivering legendary levels of service. Our distinct competitive advantage in convenience and exceptional customer service includes elements such as professional packing services, address labelling of parcels, professional enquiry handling, document preparation, delivery follow up, multiple freight options, credit card facilities, late pick-ups, industry leading customer care and convenient locations. These elements consistently bring people back time after time.
PACK & SEND is unique in that we provide a broad range of packaging solutions and freight solutions through a network of services centres. But what really sets us apart is the team of people behind our brand – our Franchisees. When a customer talks to a service centre they are talking to the decision-maker because they are the owner of the business and they are highly trained and motivated and have totally embraced our No Limits culture.
PACK & SEND gives our customers access to multiple freight, courier, shipping, postal and removal services - and we have no limits on the size, value or weight of items handled. This means that no matter what our customers' needs are in terms of budget, delivery time and reliability - we can provide a solution. We have the resources and expertise to deliver to (and pick up from) virtually any destination on the planet.
The fundamental distinction between PACK & SEND and other traditional freight carriers is that we provide the world's largest range of freight and packing services that enable us to provide "the very best solution" to our customers. Our broad product and service range is an essential element of the "convenience" that our market demands. The complete 'one stop shop' service is a competitive advantage.
Our retail network enables us to access markets that are simply not viable for traditional freight companies to service directly. We are an important physical link for the courier and private mail industry, which has a growing market segment requiring the use of services from our convenient locations. Additionally, our service centre network enables us to create powerful logistical solutions for national companies. An example of our unique services include 'reverse logistics' solutions for companies such as Kodak. Kodak customers are able to conveniently use our network of PACK & SEND outlets for dropping off cameras for repair. We then in turn package and send the camera to a Kodak central repair depot for servicing.
At PACK & SEND we believe strongly in the added value that can be passed on to customers through the development of excellent strategic partnerships with our suppliers. PACK & SEND has developed alliances with major corporations that enhance our capabilities and service offerings.
We are very proud of our legendary No Limits service, and the army of raving fans as customers that we are gaining as a result.
When a customer talks to a service centre they are talking to the decision-maker because they are the owner of the business and they are highly trained and motivated and have totally embraced our No Limits culture.
PACK & SEND UK is owned and run by a highly experienced management team who share the vision of building a global network of retail logistics service centres providing legendary levels of flexibility and customer service.