Management

Graeme Rhodes

Graeme Rhodes

Head of Marketing

Having previously held senior roles at O2, BT, Securicor, Unipart and Thorn EMI, Graeme is a highly experienced operational marketer who has both built and run retail store chains in the UK and Germany.

He has extensive consumer and new media marketing experience and also brings strong product and channel marketing skills to PACK & SEND.

Tony Fowles

Tony Fowles

Network Sales & Operations Manager

Tony is an experienced operator and marketer who is joining the business in the key role of General Manager. He has joined the business from Safestore PLC where he was Regional Operations Manager, and before that was a Regional Sales Manager with LA fitness.

He has significant sales, operations, and marketing experience in the leisure and retail markets and has a proven track record of improving performance in multi-site operations through driving sales and customer service programmes. Tony is responsible for all areas of service centre operations, training, and service centre marketing.

Phil Rivers

Phil Rivers

Franchisee Training and Support Manager

After 30 years in the performance and entertainment industry, Phil joined PACK & SEND on its introduction to the UK in 2009. His experience in all manual and management positions at the flagship Reading Service Centre has enabled him to fulfil the role of training, developing and supporting the growing team there, and throughout the network.

In his position as Franchisee Training and Support Manager, he provides both classroom and on-site instruction for new staff and franchisees. He also acts to support franchisees in the set-up, opening and ongoing development of their new business within the growing network of Service Centres.

Gladys Lawson

Gladys Lawson

Management Accountant

Gladys has over 25 years of management accounting, budgets, forecasting, and financial planning experience. She has worked in corporate multi global companies and also SME. She is ACCA part qualified and also QBE.

She has also worked with Panavision as Senior Management Accountant, Accountant with Sunningdale Golf Club, Financial Analyst with Fiat Financial services and held a position as a Financial Controller.

In her role with PACK & SEND, she is in charge of the finance/HR department.

Darius Giertler

Darius Giertler

Business Administrator

Before PACK & SEND, Darius had a few different occupations. His previous jobs were concentrated around numbers and people. He was a math teacher, accountant, store manager and he has led an administration team in Polish mail.

He has been working in PACK & SEND since 2013. He started off working in our Service Centres and now he is working in our Head Office. A large part of his role is working on computers doing invoices but his many years of experience have made him able to advise the customer on the best way to pack and send their belongings.

In his private life, he loves history, especially the middle-ages and 20th century. Darius also enjoys travelling, films and books.

Craig Millard

Craig Millard

Service Centre Manager

Craig comes from a sales and retail background in Clarks where he held a senior store manager role and over a 14-year career he ran some of the company’s flagship stores including Reading, Oxford and Basingstoke. He has been involved in company-wide training initiatives, from writing and running various training courses to develop management skills at all levels to being out in the field on store visits to enable teams to maximise their customer service proposition.

He saw a real opportunity in PACK & SEND and was very excited when the role of Service Centre manager came up. He is responsible for the day to day running of the Service Centre, ensuring all enquiries are dealt with promptly, planning daily collections and ultimately ensuring our customer’s items are packed and shipped with the care and professionalism they expect.