Every householder, business, tourist and eBay buyer and seller is a potential customer of PACK & SEND. As a business with a ‘One-Stop-Shop’ concept, we have a range of services and products to suit any need or budget.
Customers primarily use our services due to one or more of the following needs:
We have made it easier for tourists to send things back home and, in turn, have helped to expand the sales of many businesses that sell goods to tourists. We have also created logistics solutions for Qantas airlines, major hotel chains and backpacker hostels, which has assisted them in servicing their tourist customers.
Small and medium businesses, government departments and large corporations use PACK & SEND to provide solutions for the safe delivery of items including those that are fragile, large, awkward and valuable. Many small businesses outsource their packing and dispatch departments to PACK & SEND. Our clients include major freight companies and furniture removal firms who use PACK & SEND‘s packaging services to add value to their own clients’ experience.
PACK & SEND primarily pursues a niche market within the multi-billion pound freight and packaging industry that is currently not being adequately serviced by existing operators. Indeed, a significant proportion of our business comes from referrals from carriers that do not have the infrastructure to provide personalised packaging and freight solutions. Our niche market is made up of customers who prefer, for reasons of convenience, service and reliability, to come to a one-stop-shop to satisfy their freight, messaging and packaging requirements. We have a unique company profile and industry position within the rapidly-growing £70billion logistics industry.
The size of this potential market can be exemplified by the nature of the solutions that PACK & SEND can provide. Consider these examples:
The average sale value in a PACK & SEND store is £240 per customer. However, the actual purchase value will vary dramatically. For example:
Profitability is attained by disciplined application. Customers come to you for your knowledge and professionalism. The fact you can draw upon a wide variety of options that can all be shaped into a tailored solution especially for them is how you win new business and gain repeat customers. A rewarding and dynamic element of the business is your ability to create an almost infinite number of possible solutions.
Our substantial buying power allows our franchisees to make profits through the following:
This type of business can be viewed as complex. For example, sending a box of personal effects overseas could involve six alternatives. Where do you begin so that you can specify the best option for your customer?
Simple questions will help you through a “decision flow” that will arrive at an obvious and most appropriate solution.
The purpose of PACK & SEND is to make this process as simple and hassle-free for the customer as possible. PACK & SEND can turn what could be a four-hour task for the customer into a ten-minute exercise.
PACK & SEND provides the training, ongoing support and resources that will enable you to determine the most appropriate service options for your customers. The beauty of a franchise is that a great deal of collective experience is on tap for you to draw upon.
Franchisees who seek the best solutions for their customers operate the most successful PACK & SEND stores. Their most valuable attributes are excellent listening skills, empathy and lateral thinking.
PACK & SEND stores vary in size from 900 square feet to 1,800 square feet, though the average is around 1,200.
Stores are not generally located in shopping centres, but rather on the fringe of a town or in a business district with a street frontage that has substantial passing traffic. We call them secondary high street locations.
Street frontage is essential to enable you to use your storefront as an advertising medium to build local brand awareness and to make your business accessible to your customers.
Initial training includes three weeks of classroom and in-store training. PACK & SEND offers complete training on all aspects of our business. When you finish our training course, you will be familiar with the freight industry, packaging techniques, our accounting system, franchising, our operating system and successful marketing techniques and strategies.
Pre-opening support includes:
Ongoing support includes:
Your profitability will primarily depend upon the scope of your innovation and efforts. With determination, excellent customer service and innovative, relentless marketing, the PACK & SEND store concept is the medium on which to attain your personal earning objectives. The unlimited opportunities in our market require that you direct the question to yourself and ask, “What do I want to earn?”
Profitability is a discipline, and requires continued attention to the following aspects of the business:
The wise selection of prospective franchisees underpins the success of all franchise systems. In order to arrive at a successful “commercial marriage”, PACK & SEND goes through a systematic and thoughtful approach to franchisee selection to reduce the likelihood of an imperfect match.
At PACK & SEND, we are looking for special people to join the team. Ideally, you would have worked in a sales or management role for a company that would have enabled you to acquire sound business skills.
You have acknowledged that now is the time to pursue your dream of a career as your own boss in a successful enterprise. You will also recognise that a franchise system helps to minimise the risks in starting a small business, but you are also keen to put your own mark on it.
You will also be acutely aware of the unique nature of a franchisee-franchisor relationship and clearly know the obligations of both parties. The success of both is intrinsically linked.
If you are interested in operating your own PACK & SEND business, then you can make an application to be considered for a franchisee license.
Applicants that are approved, can be up and running in their own PACK & SEND store within 3-4 months from the initial enquiry.