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What We Look For in Franchisees

The franchisee-franchisor relationship is unique in business, and there are clear obligations that must be met by both parties in order to achieve success. While a franchise business system helps minimise risk in starting a small business, it still requires hard work, and you have the opportunity to make your mark on it.

When deciding who to take on as a franchisee, we look for key skills. Find out more below.

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It is critical that every franchisee we take on understands and empathises with PACK & SEND’s mission and values. To support this, we have a structured and considered approach to the selection of franchisees (our Discovery Process), reducing the likelihood of an imperfect match and allowing us to arrive at a successful ‘commercial marriage’. 

It is equally important to us that you find a franchise opportunity thats right for you. So, wmake sure all prospective franchisees get the opportunity to fully evaluate us and make sure what we offer is the best franchise opportunity for you personally. 

We look for driven people to join our team, who have a blend of skills and passion for delivering world-class customer service. Ideally, you will have business experience acquired from a sales or management role, or through running your own customer-facing business. 

In particular, we look for the following skills: 

  • Well-developed people skills 
  • Sales and customer service skills 
  • Highlyattuned listening skills 
  • Problemsolving 
  • Confident communicator, both verbally and in the written form 
  • Ability to present ideas in a group 
  • Attention to detail 
  • Numeracy skills 
  • Confident in basic computer applications (E.G Microsoft Office) 
Excellent Customer Service

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