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Customer case study

Byard Art Gallery

'PACK & SEND offer quick and competitive service and have a very friendly approach when creating quotes for us even with some of the more unusual items we send which often have strange shapes and fragile elements.'

Byard Art
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Byard Art

Byard Art is a contemporary art gallery with a bespoke framing service in the centre of Cambridge. They have two floors of exhibition space and sell online globally. Their innovative exhibition programme offers a unique selection of two and three-dimensional work, all in a friendly and welcoming environment. All of their artwork is original and varies in medium, scale and price.

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PACK & SEND Cambridge have worked with Byard Art to ship their artwork worldwide since the service centre opened in 2015. This has enabled Byard Art customers to receive the art they purchase wherever they are in the world safely as a result of the expert packing and shipping services we offer at PACK & SEND.



We have asked Byard Art some questions about the service they receive from us at PACK & SEND Cambridge:

Why is partnering with a professional shipper crucial for you?

Our clients are buying something completely unique and one-off so having a reliable shipper is crucial to our business so we can feel safe in the fact these precious items will be well cared for.


What things does your PACK & SEND service centre do that are most important to you?

Our centre provides us with quick responses to quotations which are essential when communicating with clients and trying to clinch a sale. The PACK & SEND team in Cambridge are very friendly and offer us advice on the shipping of pieces globally which can also assure our clients of great service. The team are also very quick to come and collect the items from us meaning our clients are not left waiting too long.


When you receive your items and see how professionally they have been prepared and packed for safe shipping, what is your reaction?

We have had many very happy clients upon seeing how respectfully and carefully their artwork has been handled and wrapped. Many customers comment about how relieved they were to see the handcrafted packaging arrive with its precious cargo intact.

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Byard Art Gallery


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