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Go Pursuant to articles 13 and 14 of Regulation (EU) 2016/679, containing provisions for the protection of natural persons with regard to the processing of personal data and the free movement of such data (also referred to as the “GDPR”), the Data Protection Act 2018 and GDPR as it forms part of the law of England and Wales by virtue of section 3 of the European Union (Withdrawal) Act 2018 (the “UK GDPR”); we hereby provide you with information regarding the processing of your personal data provided by you and/or collected via the website www.packsend.co.uk (the “Website”). This policy also covers use of your personal information when you contact us in writing (by post, email, or posts and messages via the social media platforms that we support) or by phone.
Personal data collected via the Website or other means of contacts will be processed by PACK & SEND UK Ltd., with registered office in c/o 3a Tournament Court, Tournament Fields, Warwick, Warwickshire, England, CV34 6LG in its quality of data controller (hereinafter also referred to as the “Company” and/or the “Controller” and/or “PACK & SEND”).
The following personal data provided by you (hereinafter, the “Personal Data”) may be processed:
The Controller will process your Personal Data for the following purposes:
– where it is deemed appropriate to do so, for the purpose of providing you with the best solution or service in relation to your enquire entered via the Website;
– to send you, by any means of communication (e-mail, text message, multimedia messaging service, paper-based mail, operator-assisted phone calls), advertising material of promotional nature or in any case involving commercial solicitation pertaining to services, products or discounts offered by the aforementioned companies and the relevant PACK & SEND service centre, as well as for conducting studies and surveys of the market, and elaborating related statistics.
The Personal Data collected may also be processed in the context of possible corporate transactions (sale of the company or company branches), due diligence, in the event of the defence of a right in court and in relation to the related prodromal activities.
The processing of your Personal Data for the purposes referred to in Section 3, a. is carried out in order to comply with your request and on the basis of a legitimate interest of the Controller pursuant to Article 6 par. 1 lit. f) UK GDPR, which business is inevitably linked to the quality of the services offered by its Websites, to the users’ interaction experience and to the satisfaction of their expectations. Any refusal to provide the Personal Data for the purposes set out above will make it impossible to send your contact request to the Controller and/or the selected PACK & SEND service centre.
The processing of Personal Data for the purposes referred to in Section 3, b. is necessary in order to perform the pre-contractual and contractual measures adopted upon your request when you ask for the services offered by the Website pursuant to Article 6 par. 1 lit. b) UK GDPR. Any refusal to provide the Personal Data for the purposes set out above will make it impossible to provide the service.
The processing of your Personal Data for the purposes set out in Section 3, c. and d. is optional and is based on your freely given consent pursuant to Article 6 par. 1 lit. a) UK GDPR. Any refusal to provide your Personal Data for the above purpose will have the sole consequence of making it impossible for the Controller and/or the third party to send you advertising and promotional messages, as well as to carry out studies, research, and market statistics.
The Personal Data collected may also be processed in the context of possible corporate transactions (sale of the company or company branches), due diligence, in the event of the defence of a right in court and in relation to the related prodromal activities. These processing activities will be carried out for legitimate interests pursued by the Controller to continue its business activities and for the protection of its rights.
Personal Data will be processed both by automated means and by paper means, suitable to guarantee security and confidentiality, to collect, consult, store, manage, extract and transmit Personal Data.
The personal data provided by you will not be subject to completely automated decision-making processes.
Personal Data will be disclosed to the persons authorised for the processing within the organisational structure of the Controller.
Personal Data may be disclosed by the Controller solely and exclusively for the purposes indicated, and where necessary, to the following categories of subjects:
Personal Data shall not, however, be disclosed to unspecified persons.
The subjects belonging to the above-mentioned categories may operate, depending on the cases, as data processors (and, in this case, they will receive specific instructions from the Controller) or as autonomous data controllers. In the latter case, Personal Data will be communicated only with the explicit consent of the data subject, except where communication is required by law or necessary or to pursue purposes for which the data subject’s consent is not necessary.
The Controller also reserves the right to transfer your Personal Data to third countries. Transfers of data outside the UK are subject to a special regime under the UK GDPR and are only made to countries that provide an adequate level of protection for Personal Data.
A cookie is a small amount of data sent from our server and stored on your computer’s hard drive.
Some of the cookies PACK & SEND uses are essential for parts of the Website to operate and are already set. These are strictly necessary for the delivery of information requested by you and without them the Website cannot operate as intended. As an example, PACK & SEND may use cookies to store information in an estimate request form as you complete it. PACK & SEND also uses cookies and other such devices to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (PACK & SEND cannot identify you personally in this way). PACK & SEND uses cookies and other such devices to allow us to understand who has seen which pages on the Website, to determine how frequently particular such pages are visited, to determine the most popular areas of the Website and generally in order to monitor usage of the Website.
PACK & SEND may also use cookies and other such devices:
Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you. Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link http://www.allaboutcookies.org.
PACK & SEND may use Adobe Flash Player to display video or image content. It may not be possible to block or restrict flash cookies using your browser settings. However, information on how to control flash player privacy and security settings is available from the Adobe website at: www.adobe.com/products/flashplayer/security.
Personal Data will be stored by the Controller, in accordance with the applicable law, for a period not longer than is necessary for the purposes for which the Personal Data are processed, without prejudice to the right to withdraw consent at any time where this is the legal basis for the processing.
The criteria for determining the storage period of Personal Data takes into account the allowed processing period and the applicable laws on the limitation of rights and legitimate interests where they are applicable legal basis for the processing.
Thereafter, Personal Data will be erased, aggregated or anonymised.
At any time, you will be entitled to:
You will also have the right to withdraw your consent to the processing of your Personal Data (where given) at any time, without affecting the lawfulness of the processing carried out on the basis of the consent previously given. You will also have the possibility to opt-out of receiving email communications for marketing purposes by clicking on the relevant “unsubscribe” link (so-called opt-out).
Pursuant to the UK GDPR, the exercise of the foregoing rights requires no further formalities and is free of charge. We may merely request to verify your identity prior to taking any further action following your request.
Without prejudice to any other administrative or jurisdictional recourse, you shall also have the right to lodge a complaint with a Supervisory Authority (for UK: the Information Commissioner’s Office, ICO), if you consider that the processing concerning you is carried out in breach of the UK GDPR and the applicable data protection legislation. Further information is available on the website https://ico.org.uk/.
In any event, the Controller is interested in knowing the reasons for your complaint and invites you to use the contact methods below before turning to the authorities, to prevent and resolve any disputes concerning the processing of Personal Data, amicably and as quickly as possible, with the utmost courtesy, professionalism and discretion.
With regard to the exercise of your rights in relation to the purposes set out in point 3 above and/or to obtain any type of information you may require in relation to the Controller in accordance with this privacy policy, you may send a written communication to PACK & SEND UK Ltd., (Tax code and VAT no. 934 7808 91), with registered office in c/o 3a Tournament Court, Tournament Fields, Warwick, Warwickshire, England, CV34 6LG or email to [email protected].
This Privacy Policy is effective as of the date indicated at the end of this Privacy Policy. We recommend that you check this privacy policy regularly by visiting the dedicated section of the website.
Last updated: 20th June 2025
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