Privacy Policy

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Home >> About PACK & SEND >> Privacy Policy

Privacy Policy

PACK & SEND Systems and its Franchisees strive to provide customers with an efficient, professional and ethical level of service. We not only comply with the National Privacy Principles, as required by the amendments to the Privacy Act, but also have our own existing obligations to confidentiality of information.

This statement is provided to explain:

  1. how we collect personal information. 
  2. how we maintain, use and disclose that information. 
  3. some detail about individuals' privacy rights together with our general rights and obligations. 
  4. our policy in relation to the personal information we keep on record.

Our overall objective

PACK & SEND Systems operates a franchise system that provides packaging, freight and messaging services for customers to send anything anywhere.

How do PACK & SEND Systems and its Franchisees collect information?

Generally, we only collect personal information from the individual. Occasionally it is not reasonable or practical for one or other of the parties to accomplish this. In these instances we have to assume that the person giving the information is properly authorised.

How do PACK & SEND Systems and its Franchisees collect information from its website?

We collect and hold personal information when we receive:

  • an online application or any other type of form; 
  • a message containing an email address; 
  • information stemming from access and use of our website.

Some information collected may be used for statistical research to improve the services that we provide to our customers. In such cases we de-identify all the information to ensure anonymity. Should any personal information be needed we would seek prior consent before proceeding any further.

We may also use personal information to communicate company matters, products, services and special promotions that might be relevant. 
People wishing not to receive such information should make clear their request to 
'opt out' of receiving this type of information.

Consent to be provided

PACK & SEND Systems and its Franchisees will seek the consent of its customers when collecting personal information for a purpose other than for its primary purpose. 

When using our services you consent to us collecting, maintaining, using and disclosing personal information, whether provided by you or by another person.

This privacy policy applies to related entities that are part of PACK & SEND Systems. It cannot apply to parties that may be linked or associated with our organisation. Those parties are themselves responsible for the privacy of any
information that they collect.

What information do PACK & SEND Systems (Franchisor) and PACK & SEND (Franchisees) maintain?

Generally, we keep a record of the following:

  • information that identifies personal names, addresses, contact numbers and any other information provided during the estimate and operational processes; 
  • information that identifies employees of companies with whom we conduct business;
  • customer complaints.

Use and disclosure of personal information

The information collected may be used by any PACK & SEND Franchisee and PACK & SEND Systems Headquarters for the purposes of administration within the Franchise System.

Our right to disclose personal information

PACK & SEND Systems and its Franchisees will generally not disclose personal information without prior consent. This consent can be given expressly or it may be implied by the conduct of the individuals concerned.

PACK & SEND Systems and its Franchisees may disclose personal information, including the contents of private communications, or as otherwise stated in this policy, or in the good faith belief that such action is necessary to: (a) comply with the legal process; (b) protect and defend the rights or property of PACK & SEND Systems and its Franchisees; or (c) act under exigent circumstances to protect the personal safety of its employees or the public. 

Access to personal information

Access to personal information will be granted to a correctly identified person on any weekday during office hours provided that reasonable notice is given. Only hard copy of any relevant personal information will be provided. This is because some computer data may include confidential references other than the personal details requested.

Access to personal information will be provided on the basis that a reasonable fee is paid for retrieval of the information. Where such payment is not made access will be denied until the payment is made.

Accuracy of personal information

The personal information we hold will be as understood at the time of the last communication. We make no warranty as to its accuracy or completeness.

Customers may ask us at any time to correct personal information held by us. We will deal with all requests within a reasonable time. 

Security of personal information

PACK & SEND Systems and its Franchisees take all reasonable steps to protect information from misuse, loss, unauthorised access, modification or disclosure. 

We have physical, electronic and procedural safeguards to protect data held by us. 

We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose. 


When you interact with us on the Internet your system will automatically pick up a "cookie". A cookie is a small amount of information picked up from a web server to your computer. This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed. Such technologies enable PACK & SEND to measure and analyse, for example, visitor activity on the website, visits to web pages and the domains from which people visit. This information assists PACK & SEND in understanding trends and patterns and helps to serve you better when you return to the website or when a new product or service becomes available. Our web site also uses cookies to allow users to customise it by selecting their preferred PACK & SEND centre. Most web browsers allow cookies to be disabled, however this will also disable the customisation feature of the site.

Changes to this policy

This policy may change from time to time. If we make any substantive changes to the policy concerning personal information, it will be communicated on the website.

Contacting PACK & SEND Systems 

If you wish to discuss this statement or ask our office any questions in relation to the use and disclosure of your information, you may contact us during normal business hours at either PACK & SEND Systems headquarters or your local Franchisee's store.

PACK & SEND Systems Pty Ltd
6/43 Heathcote Road,
Moorebank, NSW 2170
Telephone: (02) 9822 5622
Fax: (02) 9822 5677