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International Shipping Cover

GOLD SERVICE: Delivering 'peace of mind' for your consignments.

The PACK & SEND Gold Service provides our customers with peace of mind alongside our professional packing service, address labeling, document preparation, freight pick up and delivery to door, store or port, track and trace, as it protects the value of your consignment in the event of loss or damage.

Why do I need Gold Service?

Transport companies aim to provide a distribution service for their customers that is affordable and encompasses reliability, timeliness, and safe delivery. However, at common law, carriers have onerous legal obligations placed on them to ensure the safe arrival of goods. To minimise the transport charges to the community, all carriers throughout the world disclaim on their 'consignment notes' any liability at common law for loss or damage of the goods they carry.

All freight companies therefore, offer to carry the freight under conditions that place the risk of loss or damage on the owner of the goods. Unfortunately, mishaps do occasionally occur, causing loss or damage to a clients goods. Gold Service endeavours to provide protection for these potential events.

How does it work?

PACK & SEND Gold Service is easy. PACK & SEND clients need to simply request Gold Service whilst organising their consignment. A PACK & SEND representative will advise whether the goods are eligible to be delivered by Gold Service.

If PACK & SEND agree to provide you with our Gold Service then we agree to deliver the goods in the condition that the goods were delivered to us. If the goods are lost whilst in our care we will pay you the market value of the goods for any one consignment. If the goods are damaged whilst in our care, we will pay you the reasonable cost of repair up to the amount nominated on the PACK & SEND consignment note.

PACK & SEND Gold Service is for the physical loss or damage and does not include consequential loss.