PACK & SEND is an international company with a trusted brand servicing customers for 30 years. Occasionally, people take advantage of PACK & SEND‘s reputation by using our name or services to mislead internet shoppers. The fraudulent communications typically are a request for advance electronic transfer of money to pay for goods ordered on the internet, before the goods will be allegedly delivered by PACK & SEND.

Please note that PACK & SEND does not request, via unsolicited post or e-mail, any payment or personal information in return for goods in transit or in PACK & SEND‘s custody.

While PACK & SEND is not liable for the fraudulent actions of third parties, we are working to prevent and detect fraud where possible. Our customer service and legal departments work closely together to inform our customers of these scams and take them down – and we also cooperate with international organisations to help prevent these scams.

Learn to Recognise Fraud

Websites Fraudulently Using the PACK & SEND Name or Brand.

Fraudulent websites, (referred to as “Spoofed Web sites”) pretend to represent a reputable source, such as PACK & SEND when in reality they are operated by criminals attempting to commit theft. Some fraudulent websites may have a look and feel of a legitimate PACK & SEND website.

The only legitimate websites of PACK & SEND are as follows:

www.packsend.com.au
www.packsend.co.uk
www.packsend.co.nz

(View Example of a Fraudulent Website)

If you have found a website that fraudulently claims to be part of PACK & SEND, we want to hear about it at [email protected].

Emails Fraudulently Using the PACK & SEND Name or Brand

Fraudulent e-mail messages (referred to as “phishing” or “spoofing”) are becoming more common and may appear legitimate by incorporating company brands, colours, or other legal disclaimers. It is easy for criminals to impersonate email addresses that may appear as having been sent from a legitimate PACK & SEND email account. This does not mean that our corporate email systems have been hacked or compromised.

If you believe you have received a fraudulent email please forward a copy to [email protected]. All new information may assist in tracking down the perpetrators.

What to do if you think you have been a victim

In order to close down the fraudulent website or email address as soon as possible, and hence preventing any further scams, we ask you to forward the fraudulent email message to [email protected].

Further, we advise you to report the case to the local police. There have been instances that have resulted in arrests and the Cyber Crime Department of City of London Police request that UK examples of e.mail fraud are reported to them at https://www.actionfraud.police.uk/. You can also report any suspicious emails you receive by forwarding them to: [email protected]

Please note, that in these instances PACK & SEND’s name and identity is being used fraudulently. Whilst we sympathise with anyone who may have lost money in this way, PACK & SEND cannot accept any responsibility for any costs or charges incurred as a result of fraudulent activity.

Gumtree and Facebook Marketplace

Please be aware of a scam presently known to PACK & SEND whereby scammers pose as “buyers” of items listed for sale online. This scam appears to be popular on Gumtree, Facebook Marketplace and other similar buy/sell platforms. At some point, the scammer will fraudulently claim that PACK & SEND will assist with payment and delivery of items. The buyer/scammer follows a process similar to the following:

1. Buyer/scammer shows an interest in the items for sale, but claims to be unable to make a local pickup or in-person payment.
2. Buyer/scammer may claim not to have access to secure payment platforms like PayPal.
3. Buyer/scammer suggests that they will pay electronically using a so-called PACK & SEND service, whereby they pay PACK & SEND the agreed price of the item, plus the shipping cost. The seller is lead to believe they will receive payment from PACK & SEND, and PACK & SEND will contact them to arrange for the collection and delivery of the item.
4. Buyer/scammer directs Seller to navigate to a fraudulent web page, branded heavily with PACK & SEND logos, imagery and content, promoting the service.
5. Seller is encouraged by the website/process, or directly via SMS (or social media messaging services such as WhatsApp) to submit their bank card details, supposedly to enable them to receive payment from the buyer, via PACK & SEND.
   This is the crux if the scam. If the seller enters their bank card details here, the Buyer/scammer has all they need to charge sellers credit/debit card, or possibly to extract money from the seller’s account.
6. In some instances, the scammer may also try to extract other personal identity information such as date of birth which may be used for identity theft.
7. After this, all communication is blocked by the Buyer/scammer and the Seller has no recourse.

PACK & SEND does not offer a service to facilitate the transfer of funds between a buyer and seller.  We will never require you to enter your bank card details in order to receive funds from a 3rd party.  PACK & SEND does not request any payment or personal information in return for goods in transit or in PACK & SEND’s custody.

While PACK & SEND is not liable for the fraudulent actions of third parties, we are working to prevent and detect fraud where possible. Our customer service and legal departments work closely together to inform our customers of these scams and take them down. We also co-operate with international organisations to help prevent these scams.

Last activity August 2024

Gumtree and Facebook Marketplace

Fraud reportedly targetting sellers on Gumtree and Facebook Marketplace requesting card details on a website imitating the PACK & SEND brand.

Last activity August 2024

Email

Fraud reportedly targetting individuals through Email.

Last activity November 2023

Whatsapp

Fraud reportedly targetting individuals through WhatsApp messages requesting payment to release a shipment.

Last activity October 2023

Whatsapp

Fraud reportedly targetting individuals through WhatsApp messages requesting payment to release a shipment.

Last activity August 2023

Whatsapp

Fraud reportedly targetting individuals through WhatsApp messages requesting payment to release a shipment.

Last activity March 2022

Email

Fraud reportedly targetting individuals through email.

Last activity November 2021

Email

Fraud reportedly targetting individuals through email.

Last activity July 2021

Facebook Message

Fraud reportedly targetting individuals through Facebook message.

Last activity July 2019

Fraud reportedly targetting individuals through Email.

Last activity March 2019

Fake Website

A website imitating the PACK & SEND brand.

Last activity October 2018

Fake Website

A website imitating the PACK & SEND brand.

Last activity October 2018

Email

Fraud reportedly targetting individuals through Email.

Last activity October 2018