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Defending Against Internet Fraud

PACK & SEND is an international company with a trusted brand servicing customers for 30 years. Occasionally, people take advantage of PACK & SEND‘s reputation by using our name or services to mislead internet shoppers. The fraudulent communications typically are a request for advance electronic transfer of money to pay for goods ordered on the internet, before the goods will be allegedly delivered by PACK & SEND.

Please note that PACK & SEND does not request, via unsolicited post or e-mail, any payment or personal information in return for goods in transit or in PACK & SEND‘s custody.

While PACK & SEND is not liable for the fraudulent actions of third parties, we are working to prevent and detect fraud where possible. Our customer service and legal departments work closely together to inform our customers of these scams and take them down – and we also cooperate with international organisations to help prevent these scams.

Fraud

Learn to Recognise Fraud

Websites Fraudulently Using the PACK & SEND Name or Brand.

Fraudulent websites, (referred to as “Spoofed Web sites”) pretend to represent a reputable source, such as PACK & SEND when in reality they are operated by criminals attempting to commit theft. Some fraudulent websites may have a look and feel of a legitimate PACK & SEND website.

The only legitimate websites of PACK & SEND are as follows:

www.packsend.com.au
www.packsend.co.uk
www.packsend.co.nz

(View Example of a Fraudulent Website)

If you have found a website that fraudulently claims to be part of PACK & SEND, we want to hear about it at [email protected].

Fraud example 3

Emails Fraudulently Using the PACK & SEND Name or Brand

Fraudulent e-mail messages (referred to as “phishing” or “spoofing”) are becoming more common and may appear legitimate by incorporating company brands, colours, or other legal disclaimers. It is easy for criminals to impersonate email addresses that may appear as having been sent from a legitimate PACK & SEND email account. This does not mean that our corporate email systems have been hacked or compromised.

If you believe you have received a fraudulent email please forward a copy to [email protected]. All new information may assist in tracking down the perpetrators.

Fraud example 1

What to do if you think you have been a victim

In order to close down the fraudulent website or email address as soon as possible, and hence preventing any further scams, we ask you to forward the fraudulent email message to [email protected].

Further, we advise you to report the case to the local police. There have been instances that have resulted in arrests and the Cyber Crime Department of City of London Police request that UK examples of e.mail fraud are reported to them at https://www.actionfraud.police.uk/. You can also report any suspicious emails you receive by forwarding them to: [email protected]

Please note, that in these instances PACK & SEND’s name and identity is being used fraudulently. Whilst we sympathise with anyone who may have lost money in this way, PACK & SEND cannot accept any responsibility for any costs or charges incurred as a result of fraudulent activity.

Fraud example 4

Latest Fraud Examples

Gumtree and Facebook Marketplace

Fraud reportedly targetting sellers on Gumtree and Facebook Marketplace requesting card details on a website imitating the PACK & SEND brand.

PACK & SEND does not provide a service where a transaction fee for a sale is transferred from the buyer to the seller.

Last activity July 2024

Fraud example

 

Gumtree fraud example

Gumtree and Facebook Marketplace

Fraud reportedly targetting sellers on Gumtree and Facebook Marketplace requesting card details on a website imitating the PACK & SEND brand.

 

Last activity July 2024

Fraud

Email

Fraud reportedly targetting individuals through Email.

 

Last activity November 2023

Fraud example 1

Whatsapp

Fraud reportedly targetting individuals through WhatsApp messages requesting payment to release a shipment.

 

Last activity October 2023

Fraud Example 2

Whatsapp

Fraud reportedly targetting individuals through WhatsApp messages requesting payment to release a shipment.

 

Last activity August 2023

Fraud Example

Whatsapp

Fraud reportedly targetting individuals through WhatsApp messages requesting payment to release a shipment.

 

Last activity March 2022

Fraud Example

Email

Fraud reportedly targetting individuals through email.

 

Last activity November 2021

Fraud Example 22.11.21

Email

Fraud reportedly targetting individuals through email.

 

Last activity July 2021

Fraud example 7

Facebook Message

Fraud reportedly targetting individuals through Facebook message.

 

Last activity July 2019

Fraud example 6

Fraud reportedly targetting individuals through Email.

 

Last activity March 2019

Fraud example 5

Fake Website

A website imitating the PACK & SEND brand.

 

Last activity October 2018

Fraud example 4

Fake Website

A website imitating the PACK & SEND brand.

 

Last activity October 2018

Fraud example 3

Email

Fraud reportedly targetting individuals through Email.

 

Last activity October 2018

Fraud example 2

What can I do if I am a victim to a scam?

If you believe you have fallen victim to a scam please contact your local authority and your bank if relevant. To help us prevent scams and make others aware in future, please email us more details to [email protected].

Are PACK & SEND a legitimate business?

PACK & SEND is a trusted and reliable business that has been serving our customers for 30 years! Our reputation for providing the highest quality of service is recognised in our industry-leading reviews, on platforms such as Trustpilot.

How do I know if the real PACK & SEND are contacting me?

The only legitimate PACK & SEND webites are:

If you are contacted by email, ensure the email address is from one of the following domains:

  • @packsend.co.uk
  • @packsend.com.au
  • @packsend.co.nz

Any contact claiming to be from PACK & SEND not coming from these examples is likely fraudulent.

 

Additional information on online scams can be found at:

www.actionfraud.police.uk
www.scamwatch.gov.au

 

 

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