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COVID-19 Coronavirus - Service Update for PACK & SEND Customers

Secure Delivery Services Continue to Be Available Globally

Covid 19 UpdatePACK & SEND UK service centres continue to be open for business, however, in the interests of safety for our teams, customers and partners, we are not currently serving customers face-to-face in the units.

Customers are asked not to come to our service centres, but instead to contact us by telephone, website or email to arrange a safe collection, packing or shipping service. All the contact details are available here.

Shipping as Usual

Despite restrictions having been placed on the movement of people across borders in many parts of the world, these do not apply to goods and freight movements. Consequently, we are currently offering secure delivery services to virtually all areas and (with the exception of the Hubei province of China) we are not experiencing major disruptions to our global delivery network at present although users of time sensitive services are suggested to add an extra day to their delivery expectations.

We are, of course, undertaking all precautionary actions in line with advice given by the World Health Organization (WHO), the UK Government and the Chief Medical Officer to protect our customers, our service centre teams and our suppliers, and this remains under continual review.

 

Global Delivery Service

Ways We Can Help You

PACK & SEND can provide a range of unique solutions during these unprecedented times, including those listed below.

Contactless pick-up and delivery – If you require our services but prefer to avoid face-to-face contact, we can easily conduct all communication via phone and email. We can also arrange for contactless pick-up and delivery that complies with recommended social distancing measures.

Office Equipment Delivery to Homes – If any staff are working from home and require business equipment such as computers, tablets, printers, phones, or any office supplies, then we can home-deliver these to the door in a contactless fashion. We can also assist with importing additional supplies or equipment you may need to purchase from overseas if required.

Personal Effects & Care packages – If you wish to send care packages or important supplies to family and friends in the UK or even overseas then we can provide both appropriate packing and shipping options.

Unplanned Student Departures – All our service centres can help students who have found that their place of learning has been closed early. Whether in the UK, or having returned to a home country elsewhere, we offer a seamless solution for personal possessions needing collection, packing and sending on and can even help arrange goods to be stored until students can return if required.

Contact your local centre now to use these services.

PACK & SEND Collection

Actions We Are Taking

Safety is our first priority and in line with guidance from official bodies our precautions include:

– Not allowing customers into the service centres

– Following hygiene recommendations from the NHS and WHO

– Taking extra measures to ensure the sanitation of our service centres to help avoid unnecessary exposure

– Restricting communication with customers and suppliers to the use of phone and other electronic means

Additionally, we require that no employee or supplier partner reports to a service centre if:

– they feel unwell or are exhibiting the highlighted symptoms such as a persistent cough or a high temperature
– they have been in contact with an infected person
– they have recently returned from any country with reported cases

Thank you for respecting these guidelines that we have put in place for the safety of our customers and staff.

This page will update you on any major disruptions that could occur from time to time.

For specific enquiries on any potential delivery disruptions to any destination, you are advised to contact your local PACK & SEND Service Centre.

Careful Packing

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