Harrow Signage

COVID-19 Coronavirus - Service Update for PACK & SEND Customers

Secure Delivery Services Continue to Be Available Globally

Covid 19 Update

PACK & SEND UK service centres are open for business and continue to receive customers through the doors. We are, however, controlling numbers to our service centres and visitors should make an appointment ahead of arriving. Customers are also requested to follow our safety guidelines (see below) for everybody’s benefit.

Our Service Centres Remain Open for Customers

Whilst we continue to operate our contactless delivery service and recommend working remotely via telephone, website or email to arrange a safe collection, packing or shipping service, we continue to welcome customers to our service centres if required although an appointment is required and availability is subject to local conditions. Contact details for your local centre are available here.

Shipping as Usual

Despite restrictions having been placed on the movement of people across borders in most parts of the world, these do not apply to goods and freight movements. Consequently, we continue to offer secure delivery services to virtually all areas of the globe and (although there are ad hoc exceptions) we are not experiencing major disruptions to our global delivery network at present however, users of time-sensitive services, are suggested to plan ahead and add an extra day or so to their delivery expectations.

We are, of course, undertaking all precautionary actions in line with advice given by the World Health Organization (WHO), the UK Government and the Chief Medical Officer to protect our customers, our service centre teams and our suppliers, and this remains under continual review.

Global Delivery Service

Ways We Can Help You

PACK & SEND are providing a range of unique solutions during these unprecedented times, including those listed below:

Contactless pick-up and delivery – If you require our services but prefer to avoid face-to-face contact, we can easily conduct all communication via phone and email. We can also arrange for contactless pick-up and delivery that complies with recommended social distancing measures and the use of sanitisers and appropriate PPE.

Office Equipment Delivery to Homes – If any of your staff are working from home and require business equipment such as computers, tablets, printers, phones, office supplies, or even appropriate furniture, we can home-deliver these to the door in a contactless fashion. We can also assist with the collection and returning of equipment when required as well as importing additional supplies or equipment you may need to purchase from overseas if required.

Personal Effects & Care packages – If you wish to send care packages or important supplies to family and friends in the UK or even overseas, we can provide appropriate packing and shipping options to ensure safe and swift delivery.

Unplanned Student Collections and Returns – All our service centres can help students who have found that they are not able to access their place of learning or have opted to return to their family home to study. Whether you are in the UK or have returned to a home country elsewhere, we offer a seamless solution for personal possessions needing collection, packing and sending on and can even help arrange goods to be stored until students can return if required.

Contact your local centre now to use these services.

Contactless Delivery Service

Actions We Are Taking For Everyone's Safety

Safety is our first priority and our precautions are in line with guidance from official bodies.

For customers at our service centres we ask you to respect our safety rules:

  • Call ahead to make a booking where possible – we allow one visitor at a time and reserve the right to defer or withdraw appointments subject to local conditions
  • We recommend you use a face-covering or mask before entering the building (we can supply)
  • Stay in the marked safe area and maintain social distancing at all times
  • Use the hand sanitiser provided upon entry

Our service centres are also:

  • Following hygiene recommendations from the UK Government, NHS and WHO
  • Taking extra measures to ensure the sanitation of our service centres to help avoid unnecessary exposure
  • Recommending communication with customers and suppliers is via the phone and other electronic means
  • Operating a contactless delivery service

Additionally, we require that no employee or supplier partner reports to a service centre if they:

  • feel unwell or are exhibiting the highlighted symptoms such as a persistent cough, a high temperature or a loss of taste/smell
  • have been in contact with an infected person
  • have recently returned from any country with reported cases or requiring a quarantine period

Thank you for respecting these guidelines that we have put in place for the safety of everyone.

Information last updated on August 23rd 2021

Careful Packing

SUBSCRIBE TO THE PACK & SEND EMAIL LIST

Subscribe
Pound icon Quote Map pin icon Locations Speech bubbles icon Contact