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COVID-19 Coronavirus - Service Update for PACK & SEND Customers

Secure Delivery Services Continue to Be Available Globally

Covid 19 UpdatePACK & SEND UK service centres have remained  open for business remotely throughout the emergency and are now able to welcome customers through the doors again. We are asking visitors to follow our safety guidelines (see below) for everybody’s benefit but it is now possible to come to a centre if you want or need to.

Our Service Centres are Open for Customers Again

Whilst we continue to operate our contactless delivery service and are happy to work remotely via telephone, website or email to arrange a safe collection, packing or shipping service we are now able to welcome customers to our service centres again. Contact details for your local centre are available here.

Shipping as Usual

Despite restrictions having been placed on the movement of people across borders in many parts of the world, these do not apply to goods and freight movements. Consequently, we are currently offering secure delivery services to virtually all areas and (with a few minor exceptions) we are not experiencing major disruptions to our global delivery network at present although users of time sensitive services are suggested to add an extra day to their delivery expectations.

We are, of course, undertaking all precautionary actions in line with advice given by the World Health Organization (WHO), the UK Government and the Chief Medical Officer to protect our customers, our service centre teams and our suppliers, and this remains under continual review.


Global Delivery Service

Ways We Can Help You

PACK & SEND can provide a range of unique solutions during these unprecedented times, including those listed below.

Contactless pick-up and delivery – If you require our services but prefer to avoid face-to-face contact, we can easily conduct all communication via phone and email. We can also arrange for contactless pick-up and delivery that complies with recommended social distancing measures.

Office Equipment Delivery to Homes – If any staff are working from home and require business equipment such as computers, tablets, printers, phones, or any office supplies, then we can home-deliver these to the door in a contactless fashion. We can also assist with importing additional supplies or equipment you may need to purchase from overseas if required.

Personal Effects & Care packages – If you wish to send care packages or important supplies to family and friends in the UK or even overseas then we can provide both appropriate packing and shipping options.

Unplanned Student Departures – All our service centres can help students who have found that their place of learning has been closed early. Whether in the UK, or having returned to a home country elsewhere, we offer a seamless solution for personal possessions needing collection, packing and sending on and can even help arrange goods to be stored until students can return if required.

Contact your local centre now to use these services.

Contactless Delivery Service

Actions We Are Taking

Safety is our first priority and our precautions are in line with guidance from official bodies.

For customers at our service centres we ask you to respect our safety rules:
– one visitor at a time
– use a face-covering or mask in the building (we can supply)
– stay in the marked safe area
– use the hand sanitiser provided

Our service centres are also:

  • Following hygiene recommendations from the NHS and WHO
  • Taking extra measures to ensure the sanitation of our service centres to help avoid unnecessary exposure
  • Recommending communication with customers and suppliers is via the phone and other electronic means
  • Operating a contactless delivery service

Additionally, we require that no employee or supplier partner reports to a service centre if they:

  • feel unwell or are exhibiting the highlighted symptoms such as a persistent cough or a high temperature
  • have been in contact with an infected person
  • have recently returned from any country with reported cases

Thank you for respecting these guidelines that we have put in place for the safety of everyone.

Careful Packing


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