Careers at PACK & SEND

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Careers at PACK & SEND

Graduate Careers at PACK & SEND UK

Graduate Careers at PACK & SEND

Here at PACK & SEND we are a growing business that has introduced a new logistics service proposition into the UK.

Our core business is the development of a national chain of (predominantly franchisee-operated) logistics Service Centres providing a comprehensive, end-to-end packing and delivery solution to both business and consumer customers and we partner with some of the biggest brands in the world, as well as specialist shipping agents, to deliver unique and flexible solutions to meet our customer’s need.

The continued development of PACK & SEND has now allowed the creation of opportunities for graduate entrants to join our business with a view to learning from, expanding, enhancing and, ultimately, succeeding the UK management team at all levels of the business.

Whilst all graduate entrant roles are initially based at our Reading HQ, entrants can expect to be involved in the business across the UK and may even be required to spend some time with our Global team in Australia.

We offer an enjoyable and rewarding working environment with a strong focus on customer service, business growth, enhanced capability, franchisee development and market and fiscal success. All our team have a flexible and inclusive approach and a ‘no limits’ and ‘can do’ attitude is essential!

Learning the Business

Graduate entrants to PACK & SEND UK can expect to be exposed to all the core business disciplines as they learn the operations of our business and will spend time working in the following areas to gain a rounded knowledge of what we do and how we do it:

  • Marketing and sales management
  • Field/Operations roles  
  • Corporate Service Centre management including: store operations and KPIs, freight selection, packing options and techniques and customer service management
  • Franchisee recruitment and management
  • Finance and commercial management
  • Supplier management and development
  • Business systems and IT management

The market opportunity and growth demands on PACK & SEND UK ensures that opportunities exist for career and personal advancement for our graduate entrants whether they ultimately find a permanent role in our HQ or working with the Service Centres in the field. From very early in your PACK & SEND career you will be presented with opportunities to demonstrate your ability to lead and potentially progress to senior management levels quickly.

Corporate HQ Roles

PACK & SEND UK head office is located in Reading, Berkshire from where we manage the recruitment and training of new franchisees and our relationship with our Global License holders in Sydney. We run central marketing initiatives and communicate with, and offer support to, the Company and Franchisee run Service Centre network and manage our major service suppliers from HQ, and we also initiate and implement system and operations changes originating both in the UK and Australia.

The relatively small scale of our HQ operation and the diverse demands of stakeholders in the business makes our culture very open to initiative and innovation. We strive to maximise our capability, adapt quickly, work tactically yet think strategically and ‘punch above our weight’ in all that we do which empowers employees to make a tangible personal impact.

If you like what you have read and think that you can enhance the PACK & SEND team then send personal details and CV by email to careers@packsend.co.uk.

Operations Careers

Whilst most of our Service Centres are owned and operated by franchisees, we also have Corporate units that are run by PACK & SEND UK and graduate entrants may prefer this side of our business as a route to early responsibility and a senior position.

Our vision for your career is "Start here, Go anywhere" and at PACK & SEND UK we are committed to providing an environment where you can develop your skillset and experiences to help you reach your career goals; whatever they may be.

At PACK & SEND we provide our customers with complete solutions in sending anything, anywhere. That means the prospect of an exciting career because not only are you doing something different every day – you are also participating in one of the biggest market sectors in the UK and one with huge growth!

Working with the PACK & SEND Service Centres is both challenging and rewarding. We provide an end-to-end service for our customers and, of course, we are unique for our range of packing services and you will learn to become an expert in assessing the right type of packaging technique for sending any item.

Our operations don’t often involve physically transporting the goods ourselves. We are like a ‘travel agent’ for the freight industry adding value by working closely with our partner suppliers to find the best shipping solution for our customers and, because we deliver to all corners of the globe, our Service Centres are connected every day with people around the world.

As a key front-line staff member, you may work with our Franchisee Management team – regularly speaking with and visiting the centre owners – or you may prefer to gain early responsibility by managing one of the Corporate Service Centres. In either role you are essentially the face of the brand - representing the company to our franchisees and/or customers.

Operations Manager Attributes

The key to developing, or becoming, a successful Service Centre Manager is having a passion for embracing our ‘No Limits’ customer service culture and a confidence to make sales. A people person with a positive and vibrant approach will do well in this role because they need to be able to build strong relationships with clients and colleagues alike.

Working in the Operations part of the business also requires an attention to detail and the motivation to execute local sales/marketing initiatives - as you will be responsible for driving the growth performance of Franchisees in your remit or the Service Centre you are managing (as if it were your own).

If all this sounds like you, then we would like to hear from you so please register your CV with PACK & SEND by email to careers@packsend.co.uk.

Career Progression & Development

From the moment you join PACK & SEND, you are on the path to success as we aim to create an environment which promotes growth in wealth creation, learning, and personal development. We want you to be the best you can be and will train you and give you responsibility and experience to make sure you have a flying start in your career.

We take your development seriously and our aim is to ensure your career with PACK & SEND is as rewarding in every way as possible. In addition to the ongoing training provided internally, you will also be encouraged to use your initiative to widen your learning via our industry and supplier relationships.

As a dynamic and growing company, PACK & SEND UK anticipate many opportunities for you to progress your career within the business.

Become a Business Owner

As you learn the PACK & SEND business you may make the decision that you want to own a slice of the opportunity by becoming a Franchisee in your own Service Centre.

The experience you will have gained as a graduate entrant, and your demonstration of operational and business acumen, will make you an ideal candidate as a franchisee. PACK & SEND is committed to franchising as the fundamental core of running and growing the business so you will be in an influential position if you choose to invest in a franchise license opportunity.

How do I Apply?

If you think you have what it takes – we would love to hear from you. Register your CV with us by email to careers@packsend.co.uk.