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Customer case study

Curtis Harrison, Bespoke Leather Goods

I spent a lot of time looking for a company that was reliable, cost effective and efficient, and I found that in PACK & SEND. I can assure my customer that items can arrive safely to the other side of the world.

Curtis Harrison, Bespoke Leather Goods
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Curtis Harrison

Curtis Harrison runs a family bespoke leather goods manufacturing business which receives orders all over the world. The high quality and unique nature of his handbags, cases, purses and wallets mean that secure delivery is vital – especially for samples that are being supplied to international agents. With losses and damages to stock in the past, Curtis was keen to find a partner who would worry about his deliveries as much as he did!

What made you choose PACK & SEND?

Having discovered PACK & SEND through a business associate he tested our services with several high-value UK domestic deliveries and was delighted with the service that he received and the feedback from his customers. This led to managing initially one-off international deliveries and then larger quantity shipments for other selling agents.

What is the best aspect of the work they did/do?

PACK & SEND are highly flexible and can take my completed product virtually straight from the stitching machine and pack it securely for a delivery anywhere in the world. The service I get is reassuringly reliable and allows me to give my customers clear assurances on delivery as well.

How would you describe their work and culture?

The PACK & SEND service centres that I have used have all been fast to respond to requests and have delivered consistently high-quality work. I have enough to think about in running my business without worrying about whether my deliveries will arrive safely.


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