Customer Testimonials

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Home >> PACK & SEND Difference >> Testimonials

Testimonials from PACK & SEND Customers

"Hi Deborah, Good to hear from you. Yes the project went very well and we finished ahead of schedule with no major issues. I was very impressed with the Pack & Send team, they were very hard working and worked well with other in the project team. I would defiantly recommend and use Pack & Send (Salford Quays) again." John Westlake, Singar Ltd


"I was very happy with the very professional service provided by PACK & SEND Harrow. After my initial call, a quotation was emailed promptly and I received a followup call to discuss details of transport. The trunk was collected the next day, packed into a tailor made wooden crate with padding, and arrived safely in the USA after 3 days. The trunk is of sentimental value and I am glad to say it arrived in good condition. Thank you Yousef of Pack and Send for great service and for your follow up call too.

Satisfied Customer, Boston MA


I want to thank you for the superb service that Roseberry has provided me with prompt response to my inquires. We received the painting are are very pleased. Furthermore, I would like to comment on the packing and shipping provided by an agent your organization has recommended. 

I contracted with Pack & Send Richmond Park. They provided a reasonable, fair and appropriate quote and were also courteous and prompt with my many questions. The painting arrived in record time. I would like to comment on the packaging itself. I purchase and collect art from all over the world and in the states so I know what to expect when a package arrives. This time,however, the packaging was far beyond my expectations in terms of quality and materials Thank you for recommending them and in the future if I purchase items at your auction house, I plan to use them as well. 

Very Satisfied, Dan Hutson, USA


"We received an awesome service from Deborah Dudley from the Salford Quays branch. Our belongings were well packed and arrived safely in Australia within a few days. Deborah bent over backwards to help us out! We would definitely recommend Deborah and her team Jonathan and Peter. Excellent service." Michelle Collins


"Feel free to quote me here in saying that I would absolutely use your services again and would warmly recommend you (PACK & SEND Reading). I really appreciated your help and the excellent service you provided for us, in shipping the artwork to the Midlands at very short notice. Thanks again!" Jessica Crawley


I would like to say a big thank you to Steve Roberts (Cambridge) for a first class job. Excellent communication and service, impeccable packing." Stephen, Malta.


“Pack and Send (Reading) have been simply marvellous!  We had an extremely unusual, large delivery which required specialist packing.  Ian and his team were exceptional – nothing was too much trouble for them and the consignment was delivered on time and beautifully packed!  And all for a very competitive price.  We would not hesitate to use Pack and Send again – a very professional, reliable outfit that we are more than happy to recommend” Kind regards, Verity


"Many thanks (PACK & SEND Lincoln) for your help with shipping the painting - excellent packing as usual. It arrived in perfect condition by next day delivery. Have used  Pack & Send many times in the past to ship paintings because you can be sure that the packing is always first rate, and will continue doing so. Regards Rees Roberts 


"Thank you so much (PACK & SEND Lincoln) for sending our personal effects to Sweden. I was very pleased with the professionalism you showed. I was particularly impressed by your honesty when you found out that you could deliver the items for a slightly lower price after having collected them. All items arrived here punctually within 5 working days and in pristine condition - even the ceramics were in good condition! And the packaging of the paintings was impressive. It was a great service and I would give you 5 stars on all fronts. Please feel free to use this review on your website. Thanks again for all your hard work and for facilitating such a smooth move abroad." Kind regards, Sajedha Mahmood, Sweden 


"Thanks Gary and Clive (PACK & SEND Lincoln) for the great service once again. Everything arrived at our door step in very quick time and in good condition.See you again early next year. Clive - keep trying for that elusive hole in one"  Regards Ken and Sandy, Australia.


"Hi Anita, I would just like to thank you for the fantastic experience with Pack & Send Croydon. Our parcels were heavy odd shapes, but you managed to pack them very well, and they arrived in perfect condition from E Sussex to the Isle of Man. The packaging was so good, that our friends might reuse some of it to transport similar items in the future. Your customer service is first class and you kept us informed throughout. I have no hesitation in recommending your services and will definitely use you again if I am in need of your services." Best regards, Julie


"Hello Pack & Send people at Lincoln! Thanks for your very informative email. I would like to congratulate you on such marvellous, speedy delivery of the recent parcel you sent on my behalf to Sacramento, CA.. I do not know exactly which day you sent it but by Tuesday teatime last it had been delivered to my friend. She was ecstatic! So, very,many thanks. I will recommend you to all my friends who may need your kind of service." Best wishes, Margaret Nash.


"Sim, at Colchester, was extremely helpful coming over to collect some large, framed, glazed pictures that needed shipping to Australia. They arrived in perfect condition and my brother was most impressed by how extremely well they had been packaged for despatch . Sim kept us informed of the progress of the order and the whole transaction was very straightforward and worked very well. Highly recommend his services." Vivienne Goldsmith


"Sim at your Colchester office dealt with collecting a fragile vintage radio from a local auction house, packing and delivering it in a very efficient manner, he was polite and friendly and the radio arrived well packed and undamaged. Very pleased with the service I received" Anthony Taylor.


"I just wanted to say a massive thank you to you guys (in particular Jonathan) for making my experience with Pack & Send (Salford Quays) such a pleasurable one. I called up on a Friday at 5pm in a last ditch effort to get a set of large vintage speakers collected and shipped from York to Winchester (the Leeds branch was closed due to flooding and Manchester was the nearest P&S). I spoke to Jonathan and was immediately impressed by just how helpful he was. It is so rare to deal with  someone who is actively going out of their way to save you money and help out. He truly went above and beyond, and for that I am so grateful. My speakers were collected from York, returned to the Manchester warehouse where they were packed incredibly well, and then shipped down south to me all in the space of 2 days, for less than any other quote I had received, even without the addition trip and packing charges! I was so happy to receive them, and to see that they had been treated with the utmost care and consideration was really refreshing. I've been singing your praises since and shall continue to do so.

Many, many thanks, Michael


"... after two years of painstaking work I needed a company that could be entrusted with  the packing and shipping of my handmade collection of valuable racing car miniatures to my client in the USA. I am delighted to say that PACK & SEND (Salford Quays) lived up to their reputation as experts in the packing and shipping of high value fine art as all items arrived within a few days of collection and in perfect condition." Peter Posner


"Just to say thank you for all your work ensuring that our pictures reached their destination safely. As you can imagine these are precious family items and we very much appreciated your efforts in looking after them, your timely communications and consideration of our needs. It was very reassuring to know that our items were in good hands and that we could trust you to deliver them.

Totally ‘above and beyond’ customer service! Many thanks again, Regards Lucy (PACK & SEND Lincoln)


"Thank you very much for getting the flowers to Ireland in such good condition. They arrived at the funeral directors in good time. We had followed the hearse from the airport and stopped for a cup of tea (typically Irish) before putting the flowers in the hearse and carrying on to bring him into the church the night before the funeral. Because of you we were able to carry the flowers behind the coffin. I carried the shamrock.  Everyone remarked on how lovely they are.

I am so glad I found you. I really appreciated that you went the extra mile/s literally to go and see the flowers at the funeral directors and then drive them to the depot. Impeccable service! Kind regards, Jenny" (PACK & SEND Birmingham Sheldon)


"Thank you so much for your massive help during the last couple of weeks. I will be using your company and your brilliant personalised customer service again and again in the future and I will be recommending it to the 400+ artists at Second Floor Studios & Arts in Woolwich today. I will now give you a rest and you'll hear back from me in March. :) All the best, Paula (PACK & SEND Croydon)


"Just to advise I have received parcel today of pic you collected from Roseberrys auctions and shipped on my behalf. It arrived safely and was evidently professionally wrapped - I needn't have worried!  I understand Pack & Send are the appointed packers for the forthcoming Works on Paper fair in London at which I am a longstanding exhibitor. I will ensure the organisers are aware of the excellent service I have received from your branch."  Many thanks, Derek Newman (Newman Fine Art) (PACK & SEND Croydon)


"Just received the painting.  I’ve been in international business for 42 years and I have to say, this is one of the very best packing, caring and shipping jobs I have seen. Thank you so very, very much. If you ever need a recommendation, please do not hesitate to call or write me. Best Robert, US (PACK & SEND Croydon)


"I dealt on-line with Mr. Steve Roberts (PACK & SEND Cambridge). He was very helpful and friendly and gave sufficient information and advice when needed. I was very pleased with the excellent service he provided and would gladly use your firm again and also recommend you to others." Dinah, Tampere, Finland


"Courteous and highly professional service with great communication. Steve Roberts (PACK & SEND Cambridge) did an excellent job in collecting & packing my HUGE framed antique oil painting and went that extra mile re delivery. Terrific! Thanks! Highly recommended." Jo, Sheffield.


"The service we receive from your Lincoln branch is fantastic! We used them to send our purchases from the Peterborough, Lincoln and Newark Antique Fairs back to Australia.

Three day delivery, no breakages. Good job!"

Thanks from Camberwell Antique Centre, Melbourne (PACK & SEND Lincoln)


"I had relocated overseas and I needed to find a delivery service to pack my PC equipment properly and send it to Spain efficiently. I found Pack & Send on Google and checked its reviews and testimonial and this made me confident they would take care of my delivery. Being in Spain the whole Harrow team tried to accommodate my request as best they could and they would have helped me literally the same day of my query, but I was unable to get someone to open the flat for them so I had to wait a week. In the last minute I was able to get someone to the flat and they were able to pick up my equipment same day. I received the item next day delivery from the UK to Spain – it was extremely well packed and was very happy with the service. I highly recommend this company if you have sensitive equipment to send anywhere for peace of mind. Thank you to the Harrow Team!" Benoit P, Marbella (PACK & SEND Harrow)


"Many thanks to all at PACK & SEND in Reading. The box arrived at its destination in Florida amazingly quickly, in perfect condition and done up "as secure as Fort Knox". Both sender and recipient are most impressed and very grateful. We would happily use PACK & SEND again and thoroughly recommend them." Hazel (PACK & SEND Reading)


"Clive and Gary at PACK & SEND, Lincoln, England have nothing but my admiration for their complete professionalism and attention to detail. My 80 year old mother needed her personal items packed and shipped and I found Clive and Gary on-line. From the get-go they were on it! So many little things and bigger things carefully wrapped and boxed as if the contents belonged to a member of their own family! Fabulous service, caring attitude and total honesty. What a team and what a service they provided. Would recoomend this company to anyone who wants anything sending anywhere! Oh, and BTW the shipment left Lincoln on a Thursday and was delivered to my doorstep five days later having cleared customs in America. Unbelievable! And, very reasonable cost-wise. I doubt UPS or FedX could have gotten close to the price and the service. Next time, mother, you do not need to send an empty mustard jar filled with nails and screws! But even that was bubble-wrapped as if it were a precious antique. Kudos to Pack and Send. Thank you Clive and Gary, you are the best!" Kind regards. Elizabeth (PACK & SEND Lincoln)


"(The) birds were delivered this afternoon, in perfect condition.Thank you INFINITELY for your packaging MORE THAN PERFECT and your professionalism ! I shall not hesitate to contact you if other birds are bought in auction rooms close to your agency. Thank you again for this pleasant transaction! Best regards, Gilles"  (PACK & SEND Norwich)


"Just to let you know that the crates arrived at (the) gallery in excellent condition, he said the pieces were beautifully packed.... When I again have need for your expertise, be assured I shall ring, and if you ever need a 'testimony' for delicate packing (which you probably won't because you have built your good reputation), I would be delighted to help. Best regards,  Marion" (PACK & SEND Croydon)


"Thank you (PACK & SEND Leeds North) for all your help with this.  It is much appreciated.  One of the managers here in KPMG recommended your firm and I would have no hesitation in recommending you for any shipping jobs that need arranging. Regards Debbie."


"Just a quick line to let you know I've received the package ( a vintage valve characteristic meter ) from Pack & Send Norwich. An extremely well made box with clear labeling. Excellent job. Excellent communication throughout. The valve tester was picked up by Pack & Send carefully packed in a wooden Crete and has arrived to me safe and unharmed I can't thank you enough for all your efforts and dedication taken to make sure all went according to plan. I will speak very highly of Pack & Send and will definitely call again. Many Many thanks, Paul"


"I am now in receipt of 31 boxes to our Boston flat. A big THANK YOU to you and your team for a job extremely well done!! Edison - your professionalism and prompt response to each and every one of my emails surely makes you an incredible asset to your company. My 6 and 9 year old daughters also thank you because they have been rolling in the bubble paper and woke up extra early this morning to pop more bubbles! You provide impeccable service with a smile! I am so glad my uncle in London recommended your company."
Leily, US recipient of family possesions


"A really good service and first class communications......we are more than happy to recommend your services"
Foster Wheeler Energy Limited, Reading


“Many thanks for the work you did on packing and shipping the Antique London Trolley Bus – the packing was first class and you clearly went the extra mile to ensure it’s safe and secure delivery to Spain. Your high levels of service, attention to detail, and care of such a valuable and rare item will make you my number one choice for all our future packing and shipping requirements.”
Jeffrey, Galeria Navarro, Antique Dealer


“Just a big thank you for delivering this shipment on time and in good order. Susan was very pleased with your service, thanks again!”
Steve, Art Dealer


“I just spoke to my brother and he had received the parcel I just told everyone at work etc how extremely efficient you were and lovely and helpful. I shall recommend you to all my friends for the future - Thank you so much for amazing service. All the best “
Marta, Student


"So you wanted my feedback on the packaging company. I would recommend them, and use them myself if I was down there"
Bruce Willis, Actor


"As you know I am a collector of euro radios, I am often the victim of poor packing. No problem with this shipment! I have never seen a better packing job, period. My compliments, I'm pretty good, you're better."
Bill Elliot, Collector and Ebay buyer


“I just wanted to let you know that the chair I have been waiting delivery of has been delivered this morning as you advised. I would like thank you, especially the person who packed the chair so well, for your assistance with this job. I will certainly have no hesitation in using your service again and would also not hesitate recommending you to others. Once again, many thanks.”
Peter, Ebay Buyer


"It was worth the wait to have these things sent overseas as there are many records in this collection that are rare and valuable. Thank you for your great work packaging these records for their voyage. I will enjoy them for years to come."
Jason Haynes, Collector of rare and valuable records


“The sword arrived today Wed 15/4.Thanks a million - good job well done. All the best mate, I miss my home country dearly. Cheers”
John Leigh, Ex Pat


“I just wanted to say how impressed I was with your service. You got back to me very quickly with the estimate, everyone I dealt with was polite and accommodating, the pick-up was efficient and (allowing for the Easter break,) it only took 3 working days to get quite an awkward parcel to the other side of the world! Thank you so much, I would definitely use you again!”
Jo Timms


"As a manufacturer and supplier of specialised industrial electronic systems, Ruraltronic Pty Ltd. Often has the need to transport sensitive computer equipment Australiawide. We chose PACK & SEND as our packing and freight logistics supplier, and wish to thank you and your company for the efficient and friendly service we have received over the many years."
Keith Saunders, Manager, Ruraltronic Pty Ltd


"From rare postage stamps to antique cast iron gates weighing 9.7 tonnes, PACK & SEND take great care and pride in their work to ensure that our antique stock is collected, packed and delivered safely to our clients worldwide. Their service is efficient, dependable and reasonably priced"
M G Cook, Martyn Cook Antiques


The doll has arrived safe and sound.
Thank you for an easy and smooth transaction!
Greetings from Switzerland, Cristina


Package arrived safely this afternoon.
Beautifully packed.You provided much more detailed information in your quote than your competitors.  As well as being competitive on price.
Would definitely use you again.
Regards, William


The three packages arrived yesterday evening.  I just wanted to thank you for the wonderful packing and service you provided.  Everything arrived in very good condition, and I will highly recommend your service to Bonhams, and will be using you again in the future.  
Thank you again, and kindest regards, Annette


Parcel arrived with painting in good shape yesterday - as anticipated, it had been partially opened by Customs/Quarantine and resealed by DHL. Thanks for the excellent service.
Regards Neville


The candlesticks arrived safely and cleared customs in Vancouver with no duty to pay.
The packaging was excellent and the card was included.
Thank you for a job very well done!
Harry


THE PARCEL IS ARRIVED. PUNCTUAL, FAST AND ABOVE ALL VERY WELL PACKED.
THANK YOU FOR THE COLLABORATION AND CERTAINLY I WILL INFORM “PACK AND SEND” IN MY NEXT PURCHASING AT BONHAMS.
WITH KIND REGARDS.GIANCARLO – ITALY


Thank you. You are in a class above the rest.
Will get you to ship all my stuff from UK.
Good day, Dr Goh


I received the shipment all safe and sound. Thank you so much for you serice, excellent. Bill


I wanted to write to thank Bonham's for excellent service. The lots were well depicted on the web site and bidding was straightforward. Thank you also for the information regarding shipping. We received the lots in perfect condition and much sooner than expected from Pack and Send Oxford. We are most satisfied and look forward to bidding in future auctions.
Best Regards, Michael, Seattle, USA


Thank you very much for the amasing and wonderful wrapping job. Everything came in perfect condition. I will buy more from oxford.
Thanks again, Miro


Just wanted to let you know the painting arrived the other day in great condition.
Thanks for a great packing job.
Best Regards, Rich, Florida, USA


Wow you guys are good - it arrived today beautifully packed.  
Many thanks, Joanna


Safely received, excellent packaging.  many thanks
Michael - Bookseller  (Kent)


Just to let you know we have received the painting safely this morning. I do see what you meant by the size of frame! Thank you very much for the efficient way you and your colleague dealt with this delivery; it was an excellent level of service.
Kind regards, Geoff


The package arrived safely yesterday.  Thank you very much for the professional packing and very prompt shipping!
I will contact you again next time.
Best regards, Hideki, Setagaya, Japan


I am very pleased to let you know that the cot and other packages all arrived safely in Maine on Monday. I want to thank you once again for your friendly, efficient and cost-effective service, which has been brilliant all-round. I would be happy to recommend Pack and Send Oxford to anyone.
Best regards, Barbara


Thank you for your careful attention to detail when packaging the paintings!  They arrived unharmed!
Warm regards, Jon


A quick note to inform you that the 8 boxes to Calcutta arrived safe and sound on Monday.
Thank you for you courteous, efficient and prompt service.
Best wishes to you and your team at Pack & Send Oxford. Regards Narola


I have received the sword with no problems. The sword has been very well protected and there is no damages.
Best regards and thank you very much, Joaquim


Many thanks for the delivery which came yesterday. Excellent job.
Regards, Emyr


Easily the fastest shipment I have ever had from the UK to the States.  The books were packed with obvious care and they arrived in perfect condition.  Thank to all at the Oxford Pack & Send for the prompt service and flawless packing.  Very much appreciated.
Best regards, Jack M. Katz


What superb packaging. Thank you for facilitating the transport from Oxford to Cambridge.
R C Sheppard


Just some feed-back regarding Pack & Send = they were efficient and quick. A good result!
Mike


Extremely well packed and just on time. Thanks for the great service! I will be looking forward to make more  business with you guys in the near future.
Best, Georgi


We received the package you sent to us.
MANY thanks for prompt service and excellent Packing
We will be contacting Bonhams of Oxford to recommend your service,
Thanks Leo


Your team and you have been extremely helpful and I really appreciated your professionalism and support to ensure the best delivery conditions of all of my packages to France and also to the USA.Sophie


Great, thank you, and thank you again for the excellent service! Katja


I have received my goods and am very pleased with service ,and packaging etc
kind rgds Ruth

The parcel arrived safely today - thank you very much indeed.Fantastically packed ! I've never seen packaging like it.
Kind regards, Lindsay

Just received my paintings, and i would like to say how pleased i am on the way you packed them.  Also i will use your services again in the future.
Regards Paul


Got the parcel and absolutely delighted with your packing, contents perfect.
Regards, Graeme


I just received the parcel.Everything is perfect: very secure packing, quick delivery, and the postman called me on the phone before arriving.I appreciate your services.
Best regards, Philip (Paris)