Case Studies

• Virgin Blue (Airline)
  With only 3 weeks remaining to Christmas, Virgin Blue required the packaging of 2,400 staff Christmas presents with delivery to be made to home addresses in four capital cities. The challenge was made more difficult because each Christmas pack consisted of a number of gifts (wine, cutlery, backpack etc) with each of these components located in different States of Australia. Utilising the advantage of the national network, PACK & SEND was the only company willing and able to satisfy Virgin Blue's time restricted needs to successfully complete this task.
  
  
• QANTAS (Airline)
  QANTAS airlines faced the challenge of having staff dedicated to daily packaging and courier despatch of items found on their planes and terminals that had been inadvertently left behind by passengers (mobile phones, diaries, suits, bags, laptop computers etc). QANTAS have now outsourced this entire function at all airports throughout Australia to PACK & SEND resulting in cost savings and better service for their customers. QANTAS refers their customers to PACK & SEND, we pick up these 'found items', professionally pack them, prepare and label them, and deliver them as instructed by the QANTAS passenger.