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You are here: Business and Consumer Solutions Loss or Damage Protection Warranty How does it work?

How does it work?

PACK & SEND Gold Service is easy. PACK & SEND clients need to simply request Gold Service whilst organising their consignment. A PACK & SEND representative will advise whether the goods are eligible to be delivered by Gold Service. If PACK & SEND agree to provide you with our Gold Service then we agree to deliver the goods in the condition that the goods were delivered to us. If the goods are lost whilst in our care we will pay you the market value of the goods minus the first £250 of loss or damage for any one consignment. If the goods are damaged whilst in our care, we will pay you the reasonable cost of repair up to the amount nominated on the PACK & SEND consignment note minus the first £250 of loss & damage for any one consignment. PACK & SEND Gold Service is for the physical loss or damage and does not include consequential loss.