You are here: Business and Consumer Solutions Loss or Damage Protection Warranty How do I make a claim?

How do I make a claim?

The first step is to inform the PACK & SEND store that consigned your delivery. Contact information can be found on the top right hand side of your PACK & SEND consignment note. Once we have verified that your consignment was covered under the PACK & SEND Gold Service, we will send you a claim form to return to the store that handled your consignment along with any relevant supporting documents. Supporting documents may include photographs, independent quotes, invoices to support your goods valuation, repair invoices etc. Depending on the value of the goods PACK & SEND may require an assessment by our own investigators prior to acceptance of any claim. You must ensure that damaged freight or packaging is not repaired or disposed of until you have received advice to do so by PACK & SEND.